Associate Infrastructure Engineer

CROYDON HEALTH SERVICES NHS TRUST; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Croydon Health Services NHS Trust is seeking an Associate Infrastructure Engineer to deliver and support infrastructure services across acute and community sites. The role involves ensuring systems operate securely, monitoring performance, and resolving issues within defined SLAs.

You will work with the Digital Services Infrastructure Team to deploy, monitor and optimise servers, storage and networking. Flexibility to work remotely or on-site where required is encouraged.

Qualifications

• Experience deploying, maintaining and monitoring infrastructure systems and hardware.
• Ability to resolve incidents within agreed SLAs and timescales.
• Knowledge of NHS security standards and DSPT Toolkit compliance.

Responsibilities

• Resolve and manage operational infrastructure incidents and requests within SLAs.
• Deploy, maintain, monitor and troubleshoot all systems and hardware in use by the Trust.
• Manage and maintain the Trust's 3rd line infrastructure systems.
• Document and control the digital infrastructure environment to NHS security minimum standards.
• Support technical projects and act as a lead specialist in Server and Storage environments.
• Provide general expertise across Telecoms, Networking or Architecture as needed.

Skills

Server administration

Storage management

Networking

Virtualisation

Security compliance

Job description

The post holder will be responsible for delivering Infrastructure services as part of the Digital Services team at Croydon Health Services NHS Trust, covering both acute and community sites as well as partnership working with a range of internal and external stakeholders

This role forms a key part of the Digital Services Infrastructure Team. The Infrastructure Team is responsible for maintaining, managing and improving the digital infrastructure requirements of the Trust, ensuring that CHS staff can work effectively and securely, and access information when and where they need it.

The Associate Infrastructure Engineer is responsible for ensuring that the Trust's infrastructure systems and solutions work effectively and within performance standards, and that any associated technical issues are resolved (either remotely or on site) within agreed timescales and SLAs and to contribute to Project work. This role is critical to the regular monitoring of proactive alerting systems and tools, minimising the risk of downtime to staff and patients.

Main duties of the job

• Resolution and management of operational infrastructure incidents and requests assigned in a prompt and efficient manner and within agreed customer SLAs
• Deployment, maintenance, monitoring and troubleshooting of all systems (operating or applications) and hardware in use by the trust
• Management and maintenance of the Trust's 3rd line infrastructure systems
• Configuration, documentation and control of the digital infrastructure environment to NHS security minimum standards
• Infrastructure Department Compliance to Security standards as defined by the DSPT Toolkit and NHS England's Cyber Security Team
• Undertake and/or support technical projects as required
• Specialist knowledge in Server and Storage solutions, with focus on virtualised environments, and act as a lead specialist in own area
• Generalist knowledge across a range of infrastructure specialities including Telecoms, Networking or Architecture

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.