Associate Implementation Consultant

Benifex; Southampton; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Flexible work setup

25 days holiday + bank holidays

Birthday off

Wellbeing days

Healthcare cash plan

Employee Assistance Plan 24/7

Income protection

Life assurance

Pension scheme

Enhanced parental leave

Benifex card £50 monthly

Job summary

Benifex is a fast-growing UK technology company delivering online reward and benefits solutions. We seek an Associate Implementation Consultant to configure customer solutions within scope and methodology, collaborating with our delivery team to meet milestones.

You will work across testing, documentation, and customer readiness, with support from Senior Leaders as you grow your skills in platform configuration and implementation practice.

Qualifications

• Experience in SaaS implementation, configuration and customer-facing delivery roles.
• Ability to follow defined delivery methodology and governance.
• Attention to detail with configuration testing and documentation.
• Capable of managing tasks and communicating progress clearly.

Responsibilities

• Complete defined configuration and testing activities using established approaches.
• Work with Implementation Consultants and Solution Consultants on feasible build approaches.
• Complete assigned build tasks to plan, ensuring quality standards.
• Support testing, investigations, defect resolution, and customer readiness activities.
• Collaborate with Solution Architects, QA, Data and Project Managers as part of the delivery team.
• Create and maintain customer knowledge articles and build documentation.

Skills

SaaS implementation

Configuration

Customer support

Delivery

Operations

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Autonomy: manage your own workload and decide how to deliver your work
• Progression: clear progression path
• Learning: develop customer facing, critical thinking and technical skills
• Sunday Times Best Place to Work 2025 and Technology award winner
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position.

Great benefits:

£27,500-35,000

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

25 days holiday plus your local bank holidays

Your birthday off

Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

As a Associate Implementation Consultant you will configure customer solutions within agreed scope, standards, and implementation methodology, completing defined activities with appropriate guidance.

Responsibilities

• Complete defined configuration and testing activities using established approaches, seeking guidance where requirements or build approach are unclear
• Work closely with Implementation Consultants and Solution Consultants, following direction on technical feasibility and build approach
• Complete assigned build tasks to plan and quality standards, taking ownership of the work allocated and raising questions early
• Support testing, issue investigation, defect resolution, and customer readiness activities, escalating issues that require further technical judgement
• Work with Solution Architects, QA, Data and Project Managers as part of the wider delivery team, contributing to shared milestones
• Create and maintain customer knowledge articles and build documentation
• Self-organise and manage assigned work, ensuring effective time management and clear communication of progress
• Escalate risks, blockers and questions early

What are we looking for?

• Experience in SaaS implementation, configuration, customer support, operations or a related customer-facing delivery role is desirable but not essential.
• Able to follow defined delivery methodology, work instructions, standards and governance, applying guidance consistently
• Good attention to detail, with the ability to complete clean configuration, testing support and documentation.
• Comfortable supporting testing cycles, including defect investigation, fixes and retesting under guidance.
• Able to manage assigned tasks, communicate progress clearly and raise risks, questions or blockers early.
• Collaborative, organised and customer-focused, with a willingness to learn platform configuration and implementation practice and progressively take ownership of defined build activities.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

• Initial call with the Talent team - 30 min
• Interview with the Hiring Manager - 60 min
• Final interview with one of our Senior Leaders - 30-45 min

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.