Associate Director - Stakeholder Management

Mace Consult; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Mace is seeking an experienced Senior Consents Management Lead to direct the design and delivery of consents services across major construction portfolios in the UK. You’ll manage delivery teams, resilience, and performance with a strong client focus.

With a chartered professional background, you will mentor staff, shape frameworks, and collaborate with peers and stakeholders to advance the profession while aligning with Mace's governance and regulatory standards.

Qualifications

• 10+ years' experience delivering consents management on major construction programmes
• Chartered status or RTPI/NIPA membership or equivalent
• Degree in town planning or related field; active professional engagement

Responsibilities

• Lead delivery of consents management teams on assigned commissions
• Support hub PMO with resourcing and recruitment
• Be accountable for service performance on commissions
• Create and design consents management frameworks/strategies
• Direct clients, consultants, and project teams on consents matters
• Provide expert technical advice and build client relationships
• Mentor junior team members and drive professional development
• Align with industry best practice to ensure service excellence
• Manage risks, issues, reporting, and escalation as needed

Skills

Consents management leadership

Project leadership

Client management

Stakeholder management

Team mentoring

Education

Degree in Town Planning or related

Chartered status or RTPI/NIPA membership

Job description

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

Managing the design and delivery of a comprehensive range of consents management services, to support commissions and provide line management leadership and guidance for others within the stakeholder management centre of excellence and the wider Mace business (e.g. other hubs, international business and other centres of excellence) as required.

You’ll be responsible for:

• - Managing the delivery of the consents management team/s on the assigned commission(s).
• - Supporting the hub PMO and project control director with resourcing and recruitment for the assigned commission.
• - Being accountable for the consents management service performance on assigned commission(s).
• - Creating/designing effective consents management service framework(s)/strategy(s).
• - Managing and directing clients, consultants, contractors, project team on all consents management service matters.
• - Providing expert technical/functional advice and building strong professional relationships with client organisations.
• - Acting as the subject matter expert on assigned project(s)/programme(s)/portfolio(s).
• - Managing and directing team in the administration of all related processes including managing change, risks, issues and reporting to achieve key objectives and the escalation of performance and management issues.
• - Ensuring all activities/operations are carried out in line with Mace control centre, client requirements and prevailing legislation and regulations, guidance, advice and good practice.
• - Providing line management to more junior team members and other project/programme staff as required.
• - Utilising expertise to mentor and assist the personal and career development of team.
• - Innovating and aligning with industry best practice to ensure continued service excellence.
• - Managing a team of professional roles (may include support roles), driving performance and results, whilst delivering performance management, technical development and coaching.

You’ll need to have:

• - At least 10 yrs experience (or equivalent) as consents management services leader delivering a range of services on major construction programmes/portfolios.
• - Chartered status (or equivalent) and/or membership of professional a relevant professional institution e.g. Royal Town planning institute and or national infrastructure planning association.
• - Relevant university degree (e.g. town planning) or equivalent.
• - Actively engages with peers outside Mace within professional bodies and other forum to maintain professional knowledge and work across industry to advance the profession.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

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