Associate Director, Qualitative Research

M3Usa; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

M3Usa in Greater London is seeking an Associate Director of Qualitative Research to lead a Client service Team, coach staff, build relationships with M3 clients, and ensure projects are delivered on time and within budget.

The role also involves refining processes, mentoring operations staff, handling escalations, and collaborating with senior management on procedures and systems to drive efficiency and profitability.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 5+ years of experience in Qualitative Market Research
• 3+ years of project management experience
• 2+ years experience in healthcare focused Market Research required
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects could include programming, sampling, international, translations, patients, or patient referrals (preferred)

Responsibilities

• Mentor and develop team members, monitor KPI's and workload distribution.
• Provide guidance and mentoring to operations staff.
• Manage project escalations to ensure on-time and on-budget delivery.
• Collaborate with senior management to refine processes and systems.
• Address client escalations to ensure client satisfaction.
• Monitor data collection quality and productivity of projects.
• Oversee billing to ensure profitability of projects.
• Support best practices and client service policies.
• Execute client service improvement plans with sales and team.
• Oversee training for new and existing staff.

Skills

Time management

Organizational skills

Written communication

Verbal communication

Analytical skills

Teamwork

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Job description

Role Mission:

The mission of the Associate Director of Qualitative Research is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI's and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team's projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Education and Training Required:

Bachelor's degree or equivalent work experience preferred.

Minimum Experience:

• 5+ years of experience in Qualitative Market Research
• 3+ years of project management experience
• 2+ years experience in healthcare focused Market Research required
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, PowerPoint and Word
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

Company Disclaimer:

This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.

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