Associate Director of Operations

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Great Yarmouth; On-site; GBP 70,000 - 90,000; Full time

Job summary

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST is seeking an Associate Director of Operations to deliver operational leadership across the Great Yarmouth and Waveney locality. You will partner with system stakeholders to drive performance, improve patient flow, and maintain high-quality care across core services including crisis pathways for CYP, adults and older people.

You will lead with compassionate, supportive leadership, develop teams, and ensure accountability while focusing on equity in mental

Qualifications

• Previous experience in a leadership role in mental health services is essential.
• Strong leadership, people development and quality improvement mindset.

Responsibilities

• Provide operational leadership to drive improved performance across core services in Great Yarmouth and Waveney.
• Collaborate with system partners to enhance care quality and patient experience within crisis pathways and inpatient wards.
• Embed accountability, professional leadership, and learning to deliver evidence-based care.

Job description

Our Leadership Structure supports our clinical teams to work closely with partners at place level alongside strengthening clinical and professional leadership. We are also developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.

The role will provide the operational leadership to our core services within Great Yarmouth and Waveney locality of NSFT. This will involve close working with our system partners across GYW including James Parget University Hospital and EEAST, and across several individual teams within NSFT.

The post holder will provide operational leadership to drive improved performance across our core services which includes crisis pathways for CYP, Adult, Older persons, community teams and support improved flow through our inpatient wards, whilst ensuring a high level of quality of service is maintained.

As part of the GYW locality leadership team, the post holder will demonstrate supportive and compassionate leadership whilst embedding accountability and a focus on improvement. The Associate Director of Operation will work closely with the Associate Director(s) of Nursing and Associate Medical Director(s) to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality.

You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.

We are looking to appoint an individual who has a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care. Previous experience working in a mental health operations setting is essential.

If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners.