Associate Director, Dynamics 365 CRM Leader, Sales & Service

Deloitte LLP; London; Hybrid; GBP 70,000 - 120,000; Full time

Job summary

Deloitte is seeking a highly experienced Dynamics 365 CRM leader to drive strategic direction and operational excellence in our growing Microsoft Technology Services Practice. This role involves leading a high-performing team, managing client relationships, and ensuring successful project delivery, contributing to our status as a premier partner in CRM solutions.

Benefits

Access to world-class training programs

Mentorship opportunities

Flexible working through a hybrid policy

Qualifications

• Proven experience delivering complex Dynamics 365 CRM projects.
• Strong understanding of Dynamics 365 architecture and integrations.
• Experience managing budgets and driving profitability.

Responsibilities

• Lead delivery of CRM projects ensuring client satisfaction.
• Establish and pursue strategic account plans for growth.
• Foster team development and maintain high performance standards.

Skills

Leadership

Client Relationship Management

Dynamics 365 Expertise

Strategic Vision

Commercial Acumen

Education

Relevant Microsoft certifications (Dynamics 365)

Tools

Dynamics 365

Power Platform

Job description

Deloitte has a thriving and growing Microsoft Technology Services Practice. We are seeking a highly experienced leader, with a proven UK track record of delivering complex Dynamics 365 CRM solutions, to help lead our flourishing practice. You will be responsible for driving strategic direction, operational excellence, and innovation in our CRM offerings. This includes leading and mentoring a high-performing team, defining and owning the CRM client account strategy for the UK market, overseeing the delivery of client projects, and ensuring we remain at the forefront of industry trends. Your deep understanding of the UK CRM market landscape, combined with strong consulting skills, existing client relationships, and a collaborative leadership approach will be crucial to expanding our impact and achieving ambitious growth targets. By joining Deloitte's Microsoft Team, you'll collaborate with a team of experts, helping international organisations and iconic brands transform their core business capabilities with Dynamics 365.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

Outcomes & Impact

• Lead the team to secure major client wins, exceeding revenue targets and establishing Deloitte as the premier partner for Dynamics 365 CRM solutions. This will solidify Deloitte's market leadership and drive substantial, measurable growth for the firm.
• Identify key opportunities, build strong, lasting relationships with target clients, and lead compelling proposals that showcase Deloitte's value proposition. Your strategic vision will shape Deloitte's approach to the CRM market and position the firm for long-term success.
• Foster a culture of collaboration, continuous learning, and professional development, enabling team members to reach their full potential and contribute to the practice's success. By developing and empowering your team, you will build a strong and sustainable talent pipeline for Deloitte, ensuring the continued success of the practice.
• Ensure projects are delivered on time, within budget, and exceed client expectations, resulting in strong references and repeat business. Your commitment to client excellence will enhance Deloitte's reputation as a trusted advisor and drive client loyalty.
• Contribute to industry publications, present at conferences, and develop innovative solutions that showcase Deloitte's expertise and thought leadership. Your contributions will position Deloitte as a thought leader in the CRM space, attracting top talent and clients alike.

To achieve these outcomes and make a lasting impact, Deloitte will provide you with:

• Leverage Deloitte's global network, industry knowledge, and leading-edge technology to support client engagements and drive innovation.
• Work alongside a team of talented professionals who are passionate about Dynamics 365 CRM and committed to delivering exceptional client service.
• Access to world-class training programs, mentorship opportunities, and a clear career path within Deloitte.

This role offers a unique opportunity to make a significant impact on Deloitte's Dynamics 365 CRM practice and shape the future of CRM solutions for leading organisations in the UK.

Connect to your skills and professional experience

We're searching for a Dynamics 365 CRM leader who is more than just a technically proficient leader. While deep expertise in Dynamics 365, strategic leadership, client relationship management, team development, and commercial acumen are all essential, we're also seeking someone who truly aligns with Deloitte's values, thrives in our collaborative culture, and is driven by our purpose of making an impact that matters. If you're a passionate leader who inspires others, builds strong relationships, and is committed to delivering exceptional client experiences, we encourage you to apply.

Deep Dynamics 365 Expertise:

• Proven track record of successfully delivering complex Dynamics 365 CRM projects, encompassing sales, service, marketing, and field service modules.
• Strong understanding of Dynamics 365 architecture, data model, security, and integrations.
• Experience with Power Platform, including Power Automate, Power Apps, and Power BI.

Strategic Leadership:

• Ability to define and articulate a clear vision for the Dynamics 365 CRM practice, aligned with Deloitte's overall strategy.
• Strong business acumen and ability to translate client needs into innovative CRM solutions.
• Proven experience in developing and executing successful go-to-market strategies.

Client Relationship Management:

• Exceptional client management skills, with a focus on building long-term, trusted relationships.
• Ability to effectively communicate with senior stakeholders, both internally and externally.
• Proven track record of generating new business opportunities and expanding existing client relationships.

Team Leadership and Development:

• Experience in leading and motivating high-performing teams, fostering a collaborative and inclusive culture.
• Strong coaching and mentoring skills, with a commitment to developing team members' skills and careers.
• Ability to delegate effectively and empower team members to take ownership.

Commercial Acumen:

• Strong understanding of the professional services industry and the Dynamics 365 CRM market.
• Experience in managing budgets, forecasting revenue, and driving profitability.
• Ability to identify and pursue new business opportunities.
• Experience in a specific industry vertical, such as financial services, public sector, or private industry, would be highly advantageous.
• Relevant Microsoft certifications, such as Dynamics 365 certifications or equivalents, are highly desirable.
• Experience in leading pre-sales activities, including solution design, proposal writing, and client presentations.
• Experience in managing organisational change and driving adoption of new technologies.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

-Dan

"I get to work on projects that help clients in a sector I feel truly passionate about.”

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers