Associate Director - Corporate Communications

Team Lewis; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Team LEWIS in London is seeking an Associate Director to lead key client relationships and provide strategic creative consultancy across multi-channel campaigns. You will drive new business pitches, onboard wins, and marshal international resources to grow client revenue.

You will build deep client relationships, manage a high-caliber team, set KPIs, and collaborate with senior colleagues across the network to deliver integrated communications.

Qualifications

• Proven track record of growing and running client service teams.
• Strong business acumen with success in winning and retaining clients.
• Experience leading multi-channel campaigns and pitches.

Responsibilities

• Be a senior lead and provide value-added expertise on key clients, ensuring excellent and profitable service and delivery of results; provide strategic counsel to help retain and grow the clients.
• Ensure growth in client revenues, reviewing account profitability, taking action as required, and driving plans for optimising revenues.
• Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network.
• Run executive media relations programmes, including providing media training for senior/c-suite clients.
• Ensure excellent client communication and instil accountability for defining KPIs and service agreements.
• Promote an integrated communications and storytelling mindset to deliver a cohesive service offering to clients.
• Contribute to the new business programme and marketing activity; work with the marketing team to promote TEAM LEWIS as a creative leader.
• Build relationships with senior prospect decision makers and key intermediaries and influencers.
• Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts.
• Help build, retain and develop a high-caliber and motivated team – inspire and nurture a first-class culture in which people can thrive and grow professionally and personally.
• Manage and motivate direct reports, setting and reviewing goals; work to maximise strengths, improve weaknesses and support career development.
• Involve in employee communications, contributing at office meetings and socials.
• Overall, be a collaborative, encouraging, supportive member of the agency’s senior team.

Skills

Client service leadership

New business development

Strategic consultancy

B2B tech experience

Financial management

Job description

This role focuses on client retention and revenue growth. Working internationally across the network, you will advise clients, drive new business, and apply an entrepreneurial spirit to help scale our independent global agency. We are looking for strong candidates within energy, sustainability, B2B tech or generalist.

This will suit an ambitious professional who likes to build deep client relationships. With a an entrepreneurial spirit, you will relish working for a fast moving independent global organisation.

About TEAM LEWIS

An integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 27 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke, ICCO, PRCA and European Excellence.

Purpose of the role

The Associate Director is a senior lead and sponsor on key clients led out of our London HQ. The role will provide added-value strategic creative consultancy with a specific focus on campaigns and multi-channel content. The Associate Director will lead, or play a significant role on, new business pitches and onboarding wins. They will drive cascading business and forge strong relationships with senior colleagues across the network to marshal international resources to secure and grow the types of clients the agency is capable of servicing.

Responsibilities

• Be a senior lead and provide value-added expertise on key clients, ensuring excellent and profitable service and delivery of results; provide strategic counsel to help retain and grow the clients
• Ensure growth in client revenues, reviewing account profitability, taking action as required, and driving plans for optimising revenues
• Identify and secure upsell/cross sell opportunities with existing clients, plus client and services cascade opportunities across the network
• Run executive media relations programmes, including providing media training for senior/c-suite clients
• Ensure excellent client communication and instil accountability for defining KPIs and service agreements
• Promote an integrated communications and storytelling mindset to deliver a cohesive service offering to clients
• Contribute to the new business programme and marketing activity; work with the marketing team to promote TEAM LEWIS as a creative leader
• Build relationships with senior prospect decision makers and key intermediaries and influencers
• Take a lead role on credentials and pitches for prospects, developing the strategic insight, messaging and creative concepts
• Help build, retain and develop a high-caliber and motivated team – inspire and nurture a first-class culture in which people can thrive and grow professionally and personally
• Manage and motivate direct reports, setting and reviewing goals; work to maximise strengths, improve weaknesses and support career development
• Be involved in employee communications, contributing at office meetings and socials
• Overall, be a collaborative, encouraging, supportive member of the agency’s senior team.

About you

You have experience of growing, developing, and running client service teams and working with B2B Tech clients. Your business acumen is strong, and you have an impressive track record of winning business as well as of retention and growth of existing clients.

Additional requirements

• Strong knowledge of the industry, emerging trends and technologies, using this to inform strategy, direction and investment
• Deep understanding of integrated communications; agency experience integrating PR with digital marketing, content and broader marketing activities
• Expertise in b2b; experience in the tech sector would be helpful
• Won and led international clients
• Successful commercial management
• Proven track record of exceeding goals and a bottom-line orientation; evidence of consistently making good decisions through a combination of analysis, experience and judgment
• Knowledge of finance, operational/information systems, HR
• Strong written and verbal communication and presentation skills
• Integrity, humility, self-drive/initiative – and a sense of humour!

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

Team LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that Team LEWIS is a place where everyone can thrive.

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