Associate Director, Client Engagement

Envision Pharma Group; United Kingdom; Remote; GBP 85,000 - 110,000; Full time

Job summary

Envision Pharma Group is seeking an Associate Director, Client Engagement within its Medical Communications team in the United Kingdom. You will oversee a global portfolio, provide senior client oversight, shape long-term client strategy, and mentor a high-performing team to deliver high-quality outcomes across publications and medical communications.

You will partner with scientific, operational and finance teams to ensure successful programme delivery, drive opportunities for account growth,

Qualifications

• Experience in a medical communications agency is essential.
• Proven track record leading a portfolio of global client accounts.
• Demonstrated ability to build trusted client relationships.
• Experience mentoring and developing high-performing teams.
• Strong commercial acumen including financial management and forecasting.
• Experience contributing to proposals, pitches and new business development.

Responsibilities

• Lead and oversee a diverse portfolio of global medical communications accounts.
• Act as a strategic partner to clients, aligning scientific communications with business objectives.
• Drive portfolio growth by nurturing client relationships and pursuing expansion opportunities.
• Collaborate cross-functionally with scientific, operational and finance teams on delivery and budgeting.
• Mentor, develop and manage account management and programme support staff.
• Contribute to agency strategy and continuous improvement initiatives.

Skills

Medical communications

Portfolio management

Client engagement

Leadership

Business development

Forecasting

Education

Bachelor's degree in life sciences or communications

Tools

CRM systems

Job description

Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow.

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.

Our Vision:

To unleash the power of combined intelligence to accelerate patient access to life-changing treatments.

Our Mission:

Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.

Our Values:

Excellence, People, Growth

The opportunity

Within our Envision Medical Communications team, this role oversees a diverse portfolio of global client accounts, delivering strategic programmes across publications and medical communications. You'll provide senior client oversight, drive portfolio growth, and work closely with scientific and cross-functional teams to deliver high-quality outcomes.

As an Associate Director, Client Engagement, you'll shape long-term client strategy, oversee programme delivery, support new business opportunities, interact daily with agency leadership, and mentor a high-performing team. You'll play a key role in ensuring seamless execution across a varied portfolio while fostering strong, trusted client relationships.

This is an exciting opportunity for a collaborative, commercially minded professional who enjoys developing people, growing client partnerships, and making a meaningful impact in a fast-paced global environment.

Role responsibilities

• Lead and oversee a diverse portfolio of global medical communications accounts, ensuring the successful delivery of strategic programmes.
• Act as a trusted strategic partner to clients, providing guidance and recommendations that align scientific communications with business objectives.
• Drive portfolio growth by building long-term client relationships, identifying opportunities to expand partnerships, and supporting new business development.
• Partner cross-functionally with scientific, operational, and finance teams to oversee resource planning, financial performance, and successful programme delivery.
• Lead, mentor, and develop account management and programme support team members, fostering a collaborative, high-performing culture.
• Contribute to agency strategy, operational planning, and continuous improvement initiatives to support the ongoing success of the business.

Do you have what we are looking for?

Skills & expertise

• Significant experience within a medical communications agency is essential, with a strong background in publications and medical affairs.
• Proven experience leading a portfolio of global client accounts, with responsibility for strategic planning, programme delivery, and account growth.
• Demonstrated success building trusted client relationships and acting as a strategic advisor to clients.
• Experience leading, mentoring, and developing high-performing teams, with a collaborative, hands-on leadership style.
• Strong commercial acumen, including financial management, forecasting, resource planning, and portfolio profitability.
• Experience contributing to proposals, pitches, and new business development, with the ability to identify opportunities for account growth.
• Confidence partnering with scientific leadership and collaborating effectively across multidisciplinary, global teams.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to manage multiple priorities while maintaining a high standard of client service and operational excellence.

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