Client Services Director - Medical Communications

Prime; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

5% pension contribution

Private medical health insurance

Flexibility in working hours

Hybrid working

Job summary

A leading healthcare communications agency is seeking a Client Services Director to drive strategic growth and operational performance. With over 10 years of experience in the medical communications field, the ideal candidate will possess strong leadership skills and the ability to build and nurture client relationships. Responsibilities include overseeing business development, optimizing workflows, and mentoring team members. This role offers a dynamic work environment with benefits including hybrid working and comprehensive health insurance.

Qualifications

• Over 10 years of relevant experience in a medical communications agency.
• Strong team player with extensive leadership experience.
• Excellent skills in negotiation and presentation.
• Strong team player who can lead by example.
• Solutions-based with complex problem-solving ability.
• Visionary leadership with ability to motivate a workforce.
• Strong communication and negotiation skills.

Responsibilities

• Drive strategic account growth and operational excellence.
• Lead client relationships and oversee business development efforts.
• Mentor team members and support new business pitches.

Skills

Interpersonal skills

Leadership

Problem-solving

Communication skills

Financial acumen

Organisational skills

Presentation skills

Problem-solving

Team player

Mentoring

Time management

Forecasting

Planning

Attention to detail

Education

Life sciences degree

Master's or PhD

Job description

Client Services Director - Medical Communications

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

Be Brave, Be Human, Be Passionate, Be Exceptional.

Role

The Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include leading client relationships, optimising workflow and financial KPIs, overseeing business development efforts, and ensuring high standards of service delivery. The CSD also contributes to wider agency leadership, supports new business pitches, and mentors team members to ensure long-term success and talent development.

With over 10 years of relevant experience, ideally in a full-service medical communications agency, the role demands strong leadership, strategic thinking, financial acumen and outstanding communication and relationship-building skills.

Requirements

• 10+ years ‘relevant’ experience preferably in a full-service medical communications agency
• Ideally, a life sciences degree, preferably combined with a Master's or PhD, or other relevant qualification
• Excellent interpersonal / relationship development skills – able to influence colleagues and clients, and to actively listen
• Strong team player
• Solutions-based, with complex problem-solving ability
• Visionary leadership
• Ability to motivate a workforce and lead by example, with effective management and delegation skills
• Communication and negotiation skills
• Presentation skills
• Understanding of a multi-faceted business operation
• Strong financial acumen
• Planning and forecasting
• Excellent organisational skills, time management and adherence to deadlines
• High attention to detail
• Extremely good written and oral communication skills (including presentation skills)

Benefits

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• WORKsmart – allows employees to have flexibility around their start and finish time
• Hybrid working

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

Location

London, England, United Kingdom