Senior Account Director

Litmus Medical Communications; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Litmus Medical Communications, part of Syneos Health, seeks a Senior Account Director who will own high-visibility projects, build trusted client relationships, and drive strategic account decisions.

You will partner with customers, lead the service team, develop new business opportunities, and ensure financial success while upholding the company's values across global healthcare markets. This role requires strategic insight, leadership, and a commitment to exceptional customer service.

Qualifications

• Degree in a scientific field or equivalent.
• Strong organizational and managerial skills.
• Excellent communication skills.
• Exceptional financial and commercial acumen.
• Knowledge of pharma regulations (ABPI).
• Ability to use PowerPoint, Word, and Excel.

Responsibilities

• Partner with customers and lead by example in delivering excellent service.
• Serve as main point of contact and ensure high customer satisfaction.
• Develop new business opportunities.
• Ensure smooth operation of the customer service team.
• Be accountable for strategic and financial outcomes of customer objectives.
• Act as an ambassador for the business and its values.

Skills

Strong leadership

Excellent communication

Financial and commercial acumen

Pharma regulations ABPI

Education

Degree in a scientific field

Tools

PowerPoint

Microsoft Word

Microsoft Excel

Job description

Description

You are organized, driven, and thrive in an ownership position. You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Senior Account Director role with Litmus.

Description

We are looking for people to join our team who bring forward thinking, solution-oriented approach, innovation and energy to the fore in everything we do. Also, the one who:

• Partner with our customers and lead by example in providing excellent customer service.
• Act as main point of contact and ensure high customer satisfaction.
• Develop new business opportunities.
• Focus on ensuring the smooth running of our customer service team.
• Be accountable for the strategic and financial achievement of our customers' business objectives.
• Be an important ambassador for the business and its values.

Essential Requirements

• A degree in a scientific field or equivalent
• Good organizational and managerial skills
• Excellent communication skills
• Exceptional financial and commercial acumen
• Knowledge of pharma regulations (ABPI)
• Ability to use PowerPoint, Microsoft Word, and Microsoft Excel

Desired Requirements

• Ability to work in a fast-paced environment.
• High attention to detail and excellent proofreading skills
• Solution Oriented – Propose ideas and recommendations where appropriate.
• Able to demonstrate strong leadership skills & influential skills.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our customers at a local, European and global level. Whatever the reach required, we specialise in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our customers as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels. As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)