Associate Director

Varnom Ross; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading property management company in the UK is seeking an experienced Associate Director to manage a prestigious London estate. The role includes operational management, client engagement, and ensuring compliance with regulations while fostering a high-performance team. Candidates should have significant experience in estate management and strong communication skills. The position offers a dynamic environment where you'll implement customer experience initiatives and lead team development.

Qualifications

• Significant experience in managing Central London property.
• Ability to oversee compliance with various regulations.
• Proactive and solutions-focused leadership style.

Responsibilities

• Manage day-to-day operations of the properties.
• Ensure compliance with statutory requirements.
• Oversee service charge budgets and supplier performance.
• Lead customer experience initiatives and team management.

Skills

Estate management experience

Understanding of PPMs

Strong communication skills

Organizational skills

Innovative mindset

Job description

Associate Director – Property Management

Team: Central London Offices

Reports to: Director – Surveying

Role Summary

My client is seeking an experienced Associate Director with strong Central London property management expertise to oversee a prestigious London estate. You’ll manage day-to-day operations, occupier relationships, service charge delivery, and compliance, ensuring high-quality service and smooth running of all building activities.

Key Responsibilities

• Lead the operational management of assigned properties, ensuring exceptional service delivery and occupier engagement.
• Oversee compliance, audits, statutory requirements, and documentation in line with my client’s policies, RICS / ISO standards, and legislative timelines.
• Manage service charge budgets, supplier performance, payments, and funding requests.
• Review leases and occupier obligations, managing licences, alterations, changes of use, and approvals.
• Partner with Building Consultancy and Sustainability teams on planned works, asset management, PPMs, and sustainability action plans.
• Implement customer experience initiatives to strengthen occupier satisfaction and community engagement.
• Lead team management, supporting performance, development, and alignment with my client’s values.
• Support onboarding / offboarding of instructions, including TUPE processes where required.
• Provide due diligence for acquisitions and portfolio changes.

Skills & Experience

• Strong estate management experience, ideally across major Central London assets.
• Excellent understanding of PPMs, compliance, CDM, leases, budgets, and service charge management.
• Confident communicator able to build strong relationships with occupiers, clients, service partners, and stakeholders.
• Proactive, organised, and solutions-focused, with strong written and verbal communication skills.
• Ability to manage multiple priorities, drive improvements, and foster a high-performance team culture.
• Innovative mindset with a commitment to continuous learning and sustainability.

Please give me a call to discuss (Sam) 07917 042 950.

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