Associate, Corporate Services, Facilities (FTC)

Ares Management; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Ares Management is seeking an Associate for our Corporate Services Department in London. The role provides a wide range of facilities and office services and works with the Corporate Services team to support the London offices.

The successful candidate will monitor the facilities helpdesk, manage mail and courier activities, maintain office supplies, and assist with large meeting setups and vendor coordination, while handling confidential information with discretion.

Qualifications

• 3-6+ years in a Corporate Services environment.
• Experience with facilities and office services in a corporate setting.
• Strong customer service and communication skills.
• Experience liaising with tenants, vendors, and local authorities.

Responsibilities

• Monitor facilities helpdesk and respond promptly with strong customer service.
• Process mail and shipments and manage delivery to FedEx/UPS as needed.
• Resolve courier discrepancies and track packages.
• Manage inventory of office supplies and vendors.
• Maintain copy room and equipment; coordinate maintenance.
• Assist with preparing presentation materials using office equipment.
• Handle confidential documents and maintain updates for Corporate Services.
• Provide ETA updates to requestors and support large meeting setups.
• Coordinate with regular vendors for maintenance and supplies.
• Assist with office moves and logistics.
• Update Ares Maps for new joiners/leavers or furniture changes.
• Administer updates for Corporate Services International on AresConnect.
• Support Health & Safety processes, including training for First Aiders.
• Assist with DSE and Eye Care vouchers.

Skills

Customer service

Facilities management

Communication

Organizational skills

Job description

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Summary

Job Description

Ares is seeking an Associate for our Corporate Services Department. The Associate will provide a wide variety of general services to the company and is responsible for working with the Corporate Services team in managing both facilities and office services related activities in our London Offices.

Primary Functions & Essential Responsibilities

• Monitor “Facilities” helpdesk and respond to requests promptly & courteously with a strong customer service focus.
• Process incoming and outgoing mail, Fed Ex, and UPS packages distributing as appropriate may require periodic delivery to nearby Fed Ex drop location for items received after last pick-up
• Resolve any courier related discrepancies (mechanical, shipping, and package tracking)
• Manage inventory for all common use items such as office supplies, toner, and paper, utilizing company-approved vendors for replenishing stock
• Perform general maintenance of copiers, printers, and fax machines before ascertaining whether a service call is required
• Ensures copy room areas are clean, organized, and well-stocked
• Assist with compiling presentation materials which may involve: copying, scanning, printing, and binding using GBC machines and materials
• Handle sensitive and/or confidential documents and information.
• Maintain a strong line of communication to the requestor providing updates such as ETA of completion of project(s)
• Provide assistance for large meeting set-ups which may include light moving of furniture and supplies.
• Contact our regular vendors for maintenance, service, and supplies.
• Maintain external storage units.
• Arrange desk setup for all new hires and guests ensuring required items are in place
• Performing additional ad hoc functions, providing consistent, quality, and cost-effective services.
• Work with both internal and external groups, as well as management, to ensure that objectives are met.
• Administer all updates for Corporate Services International on AresConnect.
• Assist with Health & Safety processes, i.e.: booking training and refresher trainings for First Aiders, making sure contacts are up to date.
• Assist with DSE and Eye Care vouchers
• Administer Access Control and manage daily badge reports
• Assist Regional Lead with any office moves, arrange and co-ordinate logistics (Crates, name plates etc)
• Administer any changes on Ares Maps (New joiners, leavers or any furniture change)

Experience Required

• 3-6+ years in a Corporate Services environment
• Knowledge of buildings, maintenance and service
• Experience of liaising with clients, tenants, consultants and local authorities
• Managing third party contractors (in-house and externally)

General Requirements

• Exceptional customer service skills and demonstrates enthusiasm and flexibility
• Adept at managing multiple tasks in a fast-paced environment with the ability think ahead
• Outstanding interpersonal and communications skills and the ability to effectively interface with personnel at all levels