Associate Contact Lead

Birmingham City Council; West Midlands; Hybrid; GBP 45,000 - 53,000; Full time

Job summary

Birmingham City Council is seeking an Associate Contact Lead to join the Commercial and Procurement Services (CPS). You will shape engagement strategies, craft compelling communications, and drive campaigns that connect colleagues, suppliers and stakeholders with the value of the service.

The role offers flexible, hybrid working opportunities within one of the UK’s largest local authorities and a commitment to professional development and innovative, audience-focused communications.

Qualifications

• Experience delivering communications campaigns across multiple channels.
• Excellent writing and editing for diverse audiences.
• Experience supporting organisational change through communications.
• Strong project management with multiple campaigns.
• Ability to build and maintain stakeholder relationships.
• Ability to analyse engagement data to improve communications.
• Willingness to develop professionally and adapt creativity.

Responsibilities

• Develop multichannel engagement strategy that promotes procurement initiatives and organisational change.
• Plan and deliver communication campaigns across a variety of digital and face-to-face channels.
• Produce clear, engaging content for intranet, newsletters, email communications, LinkedIn and other platforms.
• Translate complex procurement, policy and commercial information into accessible content for wide audiences.
• Create high-quality promotional materials for events, recruitment campaigns and learning initiatives.
• Champion the CPS brand, positioning the service as a trusted strategic partner.
• Measure the effectiveness of engagement activities and use insights to improve communications.

Skills

Campaign management

Writing & editing

Stakeholder engagement

Project management

Relationship building

Data analysis

CPD

Job description

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Shape How Procurement Engages, Communicates And Inspires

Are you a creative communications professional with a passion for engagement, storytelling and organisational change? Birmingham City Council is looking for an Associate Contact Lead to join our newly established Commercial and Procurement Services (CPS).

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Shape How Procurement Engages, Communicates And Inspires

Are you a creative communications professional with a passion for engagement, storytelling and organisational change? Birmingham City Council is looking for an Associate Contact Lead to join our newly established Commercial and Procurement Services (CPS).

This is an exciting opportunity to help shape the identity and reputation of a modern procurement function. You'll develop engaging communications, deliver impactful campaigns and ensure colleagues, suppliers and stakeholders understand the value that Commercial and Procurement Services brings to one of the UK's largest local authorities.

About The Role

As an Associate Contact Lead, you'll play a key role in building engagement and strengthening the profile of Commercial and Procurement Services by:

• Developing and delivering a multichannel engagement strategy that promotes procurement initiatives, commercial priorities and organisational change.
• Planning and delivering communication campaigns that engage colleagues, suppliers and stakeholders across a variety of digital and face-to-face channels.
• Producing clear, engaging and accessible content for the intranet, newsletters, email communications, LinkedIn and other digital platforms.
• Translating complex procurement, policy and commercial information into practical, easy-to-understand communications for a wide range of audiences.
• Creating high-quality promotional materials for events, recruitment campaigns, supplier engagement activities and learning initiatives.
• Championing the Commercial and Procurement Services brand, helping position the service as a trusted strategic partner across the Council.
• Measuring the effectiveness of engagement activities and using insight to continually improve communications, awareness and stakeholder engagement.

About You

We're looking for someone who combines creativity with excellent communication and stakeholder management skills. You'll bring:

• Experience delivering communication, engagement or marketing campaigns across multiple channels within a complex organisation.
• Excellent writing and editing skills, with the ability to produce engaging content for both specialist and non-specialist audiences.
• Experience supporting organisational change or transformation through effective communications and stakeholder engagement.
• Strong project management skills with the ability to manage multiple campaigns and priorities simultaneously.
• Excellent relationship-building skills, working collaboratively with colleagues, leaders and external stakeholders.
• The ability to analyse engagement data and use insight to improve communications and influence behaviour.
• A commitment to continuous professional development and delivering innovative, audience-focused communications.

Why Join Us?

At Birmingham City Council, You'll Help Shape The Voice And Identity Of a Modern Commercial And Procurement Service That Is Transforming How Procurement Supports The Organisation. In Return, We Offer

• The opportunity to lead engaging campaigns that influence how procurement is understood and valued across one of Europe's largest local authorities.
• A collaborative and forward-thinking team committed to innovation, continuous improvement and professional excellence.
• Opportunities to develop your expertise in strategic communications, engagement and organisational change.
• Flexible and hybrid working opportunities where service needs allow.
• A competitive Local Government Pension Scheme and generous annual leave entitlement.
• Access to a wide range of employee wellbeing initiatives and staff benefits.
• A rewarding career where your work will strengthen collaboration, promote commercial excellence and help deliver better outcomes for Birmingham's residents.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: [e-mail]

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - RM-00137500-Associate Contact Lead -Job Description.pdf