Associate Client Service Specialist

Howden; Reigate; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Howden is recruiting for Client Services roles in Reigate and London. You will provide operational support for group life, income protection and critical illness schemes, handling data, calculations and client communications.

Core skills include motivation, attention to detail, organisation, and relationship building. The role is hybrid in London or Reigate, involving collaboration with insurers and clients in a fast-paced environment regulated by FCA.

Qualifications

• Motivation, tenacity and a can-do approach.
• Close attention to detail and highly organised work style.
• Personable, adaptable and eager to learn.
• Ability to take ownership and build relationships.
• Comfort with using Microsoft Office and Teams for communication.

Responsibilities

• Insurance scheme administration including manipulating data and checking calculations.
• Liaising with insurers, clients and colleagues.
• Creating written correspondence including emails, letters and reports.
• Adhering to processes and maintaining records accurately.

Skills

Motivation/tenacity/can-do

Attention to detail

Highly organised

Personable approach

Adaptability to change

Willingness to learn

Ownership mindset

Relationship building

Credibility building

Tools

Microsoft Office

Teams

Job description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

By working closely with our clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

We are recruiting for Client Services vacancies in our Reigate and London locations that will have responsibility for providing operational support to clients in relation to their risk schemes including Group Life Assurance, Group Income Protection and Group Critical Illness.

Key aspects of the role include:

• Insurance scheme administration including manipulating data and checking calculations
• Liaising with stakeholders including insurers, clients and colleagues
• Creating written correspondence including emails, letter and reports
• Adhering to processes and accurate maintenance of records

Core skills required include:

• Motivation, tenacity, and a can-do approach
• Competent ability in respect of Microsoft Office including Teams
• Close attention to detail
• Highly organised
• A personable approach
• Adaptability to change
• A desire to learn
• An ability to take ownership
• An ability to create new relationships and build credibility

You will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.

If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential.

London / Reigate based - Hybrid