Associate Client Service Specialist

Howden; Greater London; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

Howden is recruiting for Client Services vacancies in London and Reigate with hybrid working. You will provide operational support to clients on risk schemes, manipulate data and check calculations, and prepare written correspondence.

You will liaise with insurers, clients and colleagues, while ensuring accurate records and adherence to FCA standards. The role suits proactive individuals who are highly organized, detail‑minded and capable of building credibility with stakeholders.

Qualifications

• Motivation, tenacity and a can‑do attitude.
• Competent use of Microsoft Office including Teams.
• Close attention to detail and highly organized.
• Personable with ability to build relationships.
• Adaptability to change and a desire to learn.
• Ownership mindset and proactive approach to tasks.
• Ability to create credibility with clients and stakeholders.
• Strong communication skills and teamwork.

Responsibilities

• Insurance scheme administration including data manipulation and calculations checks.
• Liaising with insurers, clients and colleagues.
• Creating written correspondence including emails, letters and reports.
• Adhering to processes and maintaining records accurately.

Skills

MS Office including Teams

Attention to detail

Highly organized

People skills

Adaptability

Willingness to learn

Ownership & relationship building

Tools

Microsoft Office

Microsoft Teams

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

By working closely with our clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

We are recruiting for Client Services vacancies in our Reigate and London locations that will have responsibility for providing operational support to clients in relation to their risk schemes including Group Life Assurance, Group Income Protection and Group Critical Illness.

Key aspects of the role include:

• Insurance scheme administration including manipulating data and checking calculations
• Liaising with stakeholders including insurers, clients and colleagues
• Creating written correspondence including emails, letter and reports
• Adhering to processes and accurate maintenance of records

Core skills required include:

• Motivation, tenacity, and a can-do approach
• Competent ability in respect of Microsoft Office including Teams
• Close attention to detail
• Highly organised
• A personable approach
• Adaptability to change
• A desire to learn
• An ability to take ownership
• An ability to create new relationships and build credibility

You will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.

If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential.

London / Reigate based - Hybrid

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent