Associate Client Service Specialist

Howden; West of England; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Howden is recruiting for Client Services roles in Bristol, focused on providing operational support for healthcare, risk and pension schemes including Group Private Medical Insurance, Group Life Assurance, Group Income Protection and Group Personal Pension schemes.

You will handle scheme administration, liaise with insurers and clients, create written correspondence and maintain detailed records in a fast-paced, regulated environment. A proactive, organized, and personable approach is essential.

Qualifications

• Motivation and tenacity to work in a fast-paced environment.
• Strong attention to detail and high organisation.
• Customer-focused approach with the ability to build relationships.
• Excellent communication and written skills.
• Proactive attitude and willingness to learn.
• Ability to take ownership and manage multiple tasks.

Responsibilities

• Insurance scheme administration including data handling and calculations.
• Liaising with insurers, clients and colleagues to resolve queries.
• Drafting emails, letters and reports for clients and stakeholders.
• Maintaining accurate records and ensuring adherence to processes.

Skills

Motivation

Tenacity

Can-do attitude

Attention to detail

Highly organised

Personable

Adaptability to change

Desire to learn

Ownership

Relationship building

Tools

Microsoft Office (Teams)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

By working closely with our prospects and clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.

We are recruiting for Client Services vacancies in our Bristol office that will have responsibility for providing operational support to prospects and clients in relation to their healthcare, risk and pension schemes including Group Private Medical Insurance, Group Life Assurance, Group Income Protection and Group Personal Pension schemes.

Key aspects of the role include:

• Insurance scheme administration including manipulating data and checking calculations
• Liaising with stakeholders including insurers, clients and colleagues
• Creating written correspondence including emails, letter and reports
• Adhering to processes and accurate maintenance of records

Core skills required include:

• Motivation, tenacity, and a can-do approach
• Competent ability in respect of Microsoft Office including Teams
• Close attention to detail
• Highly organised
• A personable approach
• Adaptability to change
• A desire to learn
• An ability to take ownership
• An ability to create new relationships and build credibility

You will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.

If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent