Associate Client Service Specialist

Howden Group; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Howden is recruiting for Client Services vacancies in London and Reigate, offering hybrid work arrangements. The role focuses on providing operational support to clients in relation to risk schemes such as Group Life Assurance, Group Income Protection and Group Critical Illness.

The successful candidate will handle scheme administration, data checks, correspondence, and maintain records while working in a high-volume, fast-paced environment.

Qualifications

• Experience in insurance schemes administration including manipulating data and checking calculations.
• Ability to liaise with insurers, clients and colleagues.
• Strong attention to detail and highly organised work style.

Responsibilities

• Insurance scheme administration including manipulating data and checking calculations.
• Liaising with stakeholders including insurers, clients and colleagues.
• Creating written correspondence including emails, letters and reports.
• Adhering to processes and accurate maintenance of records.

Skills

MS Office

Teams

Attention to detail

Highly organised

Relationship building

Adaptability

Communication

Tools

Microsoft Office

Teams

Job description

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.By working closely with our clients to understand their needs, we are able to develop solutions that are truly best-in-class. We choose to be specialists rather than generalists, so that we have the expertise required to solve even the most complex challenges. Our entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for our clients.We are recruiting for Client Services vacancies in our Reigate and London locations that will have responsibility for providing operational support to clients in relation to their risk schemes including Group Life Assurance, Group Income Protection and Group Critical Illness.Key aspects of the role include:Insurance scheme administration including manipulating data and checking calculationsLiaising with stakeholders including insurers, clients and colleaguesCreating written correspondence including emails, letter and reportsAdhering to processes and accurate maintenance of recordsCore skills required include:Motivation, tenacity, and a can-do approachCompetent ability in respect of Microsoft Office including TeamsClose attention to detailHighly organisedA personable approachAdaptability to changeA desire to learnAn ability to take ownershipAn ability to create new relationships and build credibilityYou will work in a high volume and fast-paced environment, where teamwork and continuous improvement are key. As a business regulated by the Financial Conduct Authority you will be expected to uphold the highest standards of integrity and professionalism.If your career aspirations are orientated to working in the insurance industry, and you have the required core skills, we would like to hear from you. Whilst experience in employee benefits is desired, it is not essential. London / Reigate based - HybridWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent