Client Broker (FTC) - Commercial & Schemes

Howden; Cheltenham; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is seeking a Client Broker in Cheltenham to support renewal and mid-term changes for charity and not-for-profit clients. The role focuses on delivering excellent service, accurate renewal terms, and strong client communication.

The position is based in Cheltenham with a hybrid pattern of 2–3 days onsite. You will work with the Account Executive, manage documentation, and ensure premiums are collected in line with Howden procedures.

Qualifications

• Must have a minimum of 1 year's experience in providing specialist advice in the insurance market.
• GCSE Maths and English (or equivalent) and professional qualifications are required.
• Desirable: Cert CII or equivalent insurance qualifications.

Responsibilities

• Assist in achieving client retention targets by delivering excellent service.
• Liaise with Account Executive to plan renewal strategy and attend client meetings as needed.
• Obtain renewal terms and present them to clients.
• Produce professional summaries and reports using Howden templates.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected before cover starts and per procedures.
• Record all information on Acturis and use the diary system.
• Prepare accurate documentation using Howden templates.
• Refer queries outside own scope to senior staff.
• Coordinate with other branches and Group Resources as needed.

Skills

Negotiation & broking

Oral & written communication

Client information gathering

Understanding client's needs

Persuasion & influence

Accuracy & attention to detail

Fast work processing

Prioritise & meet deadlines

Education

GCSE Maths & English

Cert CII (desirable)

Tools

Acturis

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are on the hunt for a Client Broker to support our team to deliver an excellent and comprehensive service in the administration of renewal and mid-term changes so that our customers' needs are best satisfied through suitable cover and pricing. Your clients will work in charity, and not for profit organisations.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. The role is on a fixed term contract, and you will be based in our Cheltenham office and ideally be onsite for 2- 3 days per week on average.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
• Obtain renewal terms and present to client.
• Produce and issue professional summaries and reports using Howden templates.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge:

• Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
• Must have a minimum of 1 years' experience in providing specialist advice in the insurance market.

Skills:

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent level of negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications:

• GCSE Maths and English (or equivalent).
• Cert CII (desirable for this role).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.