Assistnt Patient Services Co-ordinator Opthalmlogy

Leeds Teaching Hospitals; Leeds; On-site; GBP 22,000 - 29,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an Assistnt Patient Services Co-ordinator in Ophthalmology to lead the patient journey from referral to surgery. You will co-ordinate appointments, monitor pathways and resolve delays to ensure timely treatment.

You will manage the administrative team and drive service improvements across Ophthalmology Scheduling and the Laser Vision Service. The role focuses on collaboration with clinical teams, data-driven improvements, and maintaining high

Qualifications

• Experience in coordinating patient pathways from referral to treatment.
• Ability to lead administrative teams and drive improvements.
• Strong communication skills for patients, relatives and colleagues.
• Proven ability to handle complex enquiries and complaints.
• Experience working to NHS targets and Trust policies.

Responsibilities

• Own the patient journey from referral to surgery, coordinating each stage of the pathway.
• Develop specialist ophthalmology knowledge to provide a focused administrative service.
• Monitor pathways, anticipate delays and resolve barriers for timely treatment.
• Lead, motivate and empower the administrative team to deliver outstanding service.
• Drive service improvement using performance data and pathway monitoring.
• Champion an exceptional patient experience with clear information and compassionate support.
• Take ownership of complex enquiries and complaints professionally.
• Build strong multidisciplinary relationships with clinical and operational teams.
• Ensure patient pathways meet NHS targets and Trust policies.
• Support continuity across Ophthalmology Scheduling and the Laser Vision Service when required.

Skills

Patient journey management

Team leadership

Complaint handling

Stakeholder collaboration

Job description

Assistnt Patient Services Co-ordinator Opthalmlogy

Take the lead in delivering a seamless patient journey, overseeing dedicated ophthalmology pathways from referral through to surgery. Working closely with clinical teams, you’ll coordinate appointments, track progress and proactively resolve delays, helping patients access treatment as smoothly and promptly as possible. You’ll lead and support the administrative team, champion high standards, use data to drive improvements and ensure pathways meet NHS targets and Trust policies. Put patients at the heart of everything you do, ensuring they receive clear information, compassionate support and an excellent experience throughout their journey. You’ll build strong relationships with patients, relatives and colleagues, confidently manage complex enquiries and complaints, and identify opportunities to improve services and team performance. With a focus on collaboration, problem-solving and continuous improvement, you’ll play a key role in keeping patient pathways on track and supporting services across Ophthalmology Scheduling and the Laser Vision Service.

Main duties of the job

The successful candidate will have the opportunity to:

• Own the patient journey from referral to surgery, coordinating each stage of the pathway to support timely treatment and a seamless patient experience.

• Develop specialist expertise in ophthalmology, working within subspecialties to provide a focused, personalised and highly coordinated administrative service.

• Make a real difference to patients’ care, proactively monitoring pathways, anticipating delays and resolving barriers to ensure patients progress towards treatment as smoothly as possible.

• Lead, motivate and empower the administrative team, fostering accountability, collaboration and a shared commitment to delivering an outstanding service.

• Drive service improvement and efficiency, using performance data and pathway monitoring to identify opportunities, streamline processes and improve outcomes.

• Champion an exceptional patient experience, ensuring patients and their families receive clear information, compassionate support and timely responses throughout their journey.

• Take ownership of complex enquiries and complaints, resolving concerns professionally and ensuring patients and colleagues feel listened to and supported.

• Build strong multidisciplinary relationships, working in partnership with clinical and operational teams to coordinate care and improve service delivery.

• Support timely, high-quality care, monitoring performance and ensuring patient pathways meet agreed timescales, NHS targets and Trust policies.

• Contribute to a flexible, responsive service, supporting continuity across Ophthalmology Scheduling and the Laser Vision Service when required.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Why you should join our Team

The Eye Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region. We have recently moved into a new outpatient department which has provided us which much more space for patients and clinicians and includes our Laser Vision Department which provides refractive services to private patients as well as NHS.

Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK, employing over 18,000 staff across multiple sites, including Leeds General Infirmary, St James's University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital.

LTHT provides a comprehensive range of services to the local population of approximately 770,000 and offers regional specialist care to up to 5.4 million people.

What you will bring to the role

• Own the patient journey from referral to surgery, coordinating each stage of the pathway to support timely treatment and a seamless patient experience.

• Develop specialist expertise in ophthalmology, working within subspecialties to provide a focused, personalised and highly coordinated administrative service.

• Make a real difference to patients’ care, proactively monitoring pathways, anticipating delays and resolving barriers to ensure patients progress towards treatment as smoothly as possible.

• Lead, motivate and empower the administrative team, fostering accountability, collaboration and a shared commitment to delivering an outstanding service.

• Drive service improvement and efficiency, using performance data and pathway monitoring to identify opportunities, streamline processes and improve outcomes.

• Champion an exceptional patient experience, ensuring patients and their families receive clear information, compassionate support and timely responses throughout their journey.

• Take ownership of complex enquiries and complaints, resolving concerns professionally and ensuring patients and colleagues feel listened to and supported.

• Build strong multidisciplinary relationships, working in partnership with clinical and operational teams to coordinate care and improve service delivery.

• Support timely, high-quality care, monitoring performance and ensuring patient pathways meet agreed timescales, NHS targets and Trust policies.

• Contribute to a flexible, responsive service, supporting continuity across Ophthalmology Scheduling and the Laser Vision Service when required.

About Leeds Teaching Hospital NHS Trust

Our trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities: People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.