Assistnt Patient Services Co-ordinator Opthalmlogy

Leeds Teaching Hospital Nhs Trust; Leeds; On-site; GBP 21,000 - 26,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust in Leeds is seeking an administrative professional to own the patient journey from referral to surgery within the Ophthalmology Scheduling and Laser Vision Service. You will coordinate each stage of the pathway to support timely treatment and a seamless patient experience.

You will develop specialist expertise in ophthalmology subspecialties, provide a focused, highly coordinated administrative service, and proactively monitor pathways to anticipate needs and

Job description

relationships with patients, relatives and colleagues, confidently manage complex enquiries and complaints, and identify opportunities to improve services and team performance. With a focus on collaboration, problem-solving and continuous improvement, you'll play a key role in keeping patient pathways on track and supporting services across Ophthalmology Scheduling and the Laser Vision Service. Why you should join our Team The Eye Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region. We have recently moved into a new outpatient department which has provided us which much more space for patients and clinicians and includes our Laser Vision Department which provides refractive services to private
patients as well as NHS. Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK, employing over 18,000 staff across multiple sites, including Leeds General Infirmary, St James's University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital. LTHT provides a comprehensive range of services to the local population of approximately 770,000 and offers regional specialist care to up to 5.4 million people. What you will bring to the role The successful candidate will have the opportunity to: Own the patient journey from referral to surgery, coordinating each stage of the pathway to support timely treatment and a seamless patient experience. Develop specialist expertise in ophthalmology, working within subspecialties to provide a focused, personalised and highly coordinated administrative service. Make a real difference to patients' care, proactively monitoring pathways, anticipating