Assistant Workplace Manager

P2P; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

DRW is seeking a proactive, detail-oriented Assistant Workplace Manager based in Greater London. This role is crucial for ensuring seamless daily operations and enhancing employee experience through collaboration with internal teams and vendors.

With over 5 years of experience required in workplace operations, candidates should have strong organizational skills and the ability to manage multiple priorities effectively. The Assistant Workplace Manager will oversee front desk operations, coordinate with facilities and manage vendors to maintain a safe and efficient workplace.

Qualifications

• 5+ years of experience in workplace operations or facilities management.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee front desk operations and employee experience initiatives.
• Coordinate with building management and facility vendors.
• Support office space planning and seating arrangements.

Skills

Workplace operations

Facilities management

Multitasking

Communication

Vendor management

Education

Bachelor’s degree or equivalent higher education qualification

Tools

ServiceNow

SharePoint

Slack

Excel

Building Management Ticketing Systems

Access Management Systems

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

We’re seeking a proactive, detail-oriented Assistant Workplace Manager to drive seamless daily operations and deliver an exceptional employee experience. This role partners closely with internal teams, vendors, and building management to ensure a safe, efficient, and engaging workplace. The position is based on-site and reports to the Workplace Manager.

Key Responsibilities

Workplace Operations & Experience

• Oversee front desk operations, including management of reception services
• Support employee experience initiatives such as wellness programs, workshops, and in-office amenities
• Support the Catering & Events Specialist with event execution as needed (set up/tear down of large-scale events)
• Act as a primary point of contact for employee workplace requests and inquiries
• Maintain high standards for office presentation, amenities, and overall environment
• Assist with onboarding and offboarding processes
• Provide ad hoc support to the Catering Team for office food program

Facilities & Vendor Management

• Occasional flexibility required for on-call support, as well as early morning or evening work related to projects and installations.
• Coordinate with building management, security, cleaning, and maintenance vendors
• Manage and track maintenance requests, including HVAC, lighting, and plumbing
• Support workplace related construction and renovation projects in partnership with project managers
• Monitor workplace related budgets and expenses

Space & Workplace Planning

• Support office space planning, seating arrangements, and internal moves
• Maintain accurate space management systems and workplace data
• Review capacity and utilization data to optimize workspace efficiency

Safety & Compliance

• Support emergency preparedness programs, including fire drills and evacuation procedures
• Assist with badge access control management and reporting
• Ensure workplace policies and procedures are up to date and followed

Administrative & Team Support

• Provide administrative and operational support to the Workplace team
• Assist in developing and improving workplace processes and standard operating procedures
• Support internal communications related to office operations and building updates
• Contribute to workplace reporting, surveys, and continuous improvement initiatives

Qualifications

• 5+ years of experience in workplace operations, facilities, or office management
• Strong organizational and multitasking skills with attention to detail
• Demonstrates strong initiative and proactively identifies opportunities to improve workplace operations and employee experience
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with vendors and cross-functional teams
• Proficiency in workplace tools and systems is an asset (ServiceNow, SharePoint, Slack, Excel, Building Management Ticketing Systems, Access Management Systems, etc.)
• Strong written and verbal communication skills.
• Bachelor’s degree or equivalent higher education qualification

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