UX Designer

National History Museum; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

27.5 days holiday

Pension scheme

Season ticket loan

Life insurance

Free museum admission

Staff discount

Training opportunities

Civil Service Sports CouncilMembership

Sports & Social Association access

Job summary

National History Museum is seeking an experienced UX Designer to shape how millions of visitors use our website to plan their visit. You will lead the design of intuitive, accessible experiences within a multidisciplinary team, prioritising user needs and business goals.

You will plan and synthesise user research, translate insights into wireframes and prototypes in Figma, and collaborate with developers to iteratively test and implement improvements.

Qualifications

• Experienced UX designer with strong user-centred design skills and commercial thinking.
• Ability to plan and synthesise user research, translate insights into wireframes and prototypes.
• Collaborate with developers and influence stakeholders to balance user needs with business goals.

Responsibilities

• Lead the design of intuitive, accessible and commercially effective experiences while putting user needs first.
• Use research, data and experimentation to identify opportunities, create and test solutions.
• Work iteratively within cross-functional product teams to deliver improvements.

Skills

User research planning

Wireframes

Prototyping

Cross-functional teamwork

Accessible design

Tools

Figma

Job description

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

As a UX Designer, you'll play a key role in shaping how millions of visitors use our website to discover and plan their visit to the Museum. Working in a multi-disciplinary product team, you'll lead the design of intuitive, accessible and commercially effective experiences while putting user needs first. You'll use research, data and experimentation to identify opportunities, create and test solutions.

About you

You're an experienced UX designer who combines strong user-centred design skills with commercial thinking. You're confident planning and synthesising user research, translating insights into wireframes and prototypes in Figma, and working iteratively within cross-functional product teams. You have a solid understanding of accessibility, UX best practice and product metrics, using data to inform decisions and measure impact. You're equally comfortable collaborating with developers and influencing stakeholders, bringing a thoughtful, pragmatic approach to balancing user needs with business goals.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more here

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.

Closing date: 23:59 on 5 October 2026.

Interviews expected: w/c 26 October 2026.

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.