Membership and Fundraising Executive

The Design Museum; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid work arrangement

25 days holiday + Christmas Eve

Job summary

The Design Museum is seeking a proactive Membership and Fundraising Executive to support our 9,000-strong membership community and drive engagement and income to sustain transformation. You will deliver excellent member experiences through communications, CRM administration and events.

Working with the Senior Manager, you will help grow membership, manage enquiries, processing payments and produce reports to support retention and growth in a hybrid London-based role at the Design Museum

Qualifications

• Experience delivering excellent customer service and resolving complex queries.
• Experience creating communications or marketing content such as website copy, newsletters or email campaigns.
• Strong organisational skills with the ability to manage multiple priorities and maintain accuracy under pressure.
• Excellent communication and relationship-building skills, working confidently with a wide range of stakeholders.
• Strong IT skills, including proficiency in Microsoft Office applications.

Responsibilities

• Deliver excellent customer service and act as first contact for member enquiries.
• Manage membership administration, CRM records and payments processing.
• Create engaging member communications (newsletters, website content, email campaigns).
• Support planning and delivery of exclusive member events and engagement activities.
• Produce reports and insights to support membership growth and retention.

Skills

Customer service

Communications content creation

Organisational skills

Stakeholder management

IT skills: Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Overview

The Design Museum is the world's leading museum devoted to contemporary design in every form, from architecture and fashion to graphics, product design and digital innovation.

As the museum delivers its ambitious Transformation 2029 strategy, we are seeking a proactive and customer-focused Membership and Fundraising Executiveto support and grow our thriving membership community of over 9,000 supporters. This is an exciting opportunity to help deliver exceptional member experiences while generating vital income that enables the museum to fulfil its mission as a global hub for the transformative potential of design.

About the role

Working closely with the Senior Membership and Fundraising Manager, you will help deliver an outstanding membership programme, providing excellent service to current and prospective members while supporting membership growth, retention and engagement.

You will play a key role in member communications, events, CRM administration and reporting, ensuring members receive a high-quality experience at every stage of their journey.

Key areas of focus include:

• Delivering excellent customer service and acting as a first point of contact for member enquiries.
• Managing membership administration, maintaining accurate CRM records and processing payments.
• Creating engaging member communications, including newsletters, website content and email campaigns.
• Supporting the planning and delivery of exclusive member events and engagement activities.
• Producing reports and insights to support membership growth, retention and continuous improvement.

About you

We are looking for someone who brings:

• Experience delivering excellent customer service and resolving complex queries effectively.
• Experience creating communications or marketing content such as website copy, newsletters or email campaigns.
• Strong organisational skills with the ability to manage multiple priorities and maintain accuracy under pressure.
• Excellent communication and relationship-building skills, working confidently with a wide range of stakeholders.
• Strong administrative and IT skills, including proficiency in Microsoft Office applications.

The complete job description (including the person specification) is available to download on this page.

Terms and Conditions

Salary: up to £30,390 per annum

Holidays:25 days + Christmas Eve (museum closed)

Hours: 35 hours per week / Monday to Friday

Location: the Design Museum Kensington is the place of work -with a hybrid arrangement of 60% of an employee's role to be performed at the museum and 40% remote.

Closing date:Sunday 11 October, midnight

Interviews:Wednesday 21 October + Friday 23 October

Queries

If you encounter any issues while completing yourapplication, please email [e-mail] before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

FAQs:https://careers.designmuseum.org/faqs