Assistant Venue Manager: Lead Operations & Guest Experience

Gravity Recruit; Crewe; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Annual shoe allowance

Enhanced maternity leave

Enhanced paternity leave

Health & wellbeing programme

Life insurance

Referral programme

Store discount

Employee development programme

Employee assistance programme

Job summary

Gravity Recruit is recruiting for an Assistant Venue Manager in Crewe. The role supports the Venue Manager in day-to-day operations, stepping in during their absence, and liaising with Area Management to maintain high standards across the venue.

We require a minimum of 3 years in customer service and at least 1 year in a supervisory or management capacity. The successful candidate will be a strong brand ambassador with flexible availability across seven days.

Qualifications

• Minimum 3 years customer service experience.
• At least 1 year in a supervisor or management role preferred.
• Excellent customer service skills required.

Responsibilities

• Liaise with Area Management to ensure KPI targets are met in the absence of the Venue Manager.
• Delegate and support staff in daily tasks.
• Drive business day to day, including peak times and tournament days.
• Key holder duties (opening or closing a venue).
• Deliver excellent customer service and assist with promotions and refreshments.

Job description

Gravity Recruit is recruiting for an Assistant Venue Manager in Crewe. The role supports the Venue Manager in day-to-day operations, stepping in during their absence, and liaising with Area Management to maintain high standards across the venue.

We require a minimum of 3 years in customer service and at least 1 year in a supervisory or management capacity. The successful candidate will be a strong brand ambassador with flexible availability across seven days.