Assistant Venue Manager (Camberwell)

Gravity Recruit; Greater London; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Performance bonus

Company pension

Enhanced maternity leave

Enhanced paternity leave

Health & wellbeing programme

Life insurance

Referral programme

Store discount

Annual shoe allowance

Employee development programme

Job summary

Gravity Recruit is seeking an Assistant Venue Manager for a Camberwell venue. You will support the Venue Manager daily, step in during their absence, and liaise with area management to maintain high standards. Strong customer service and leadership are essential for success in a seven-day operation.

Candidates should have at least 3 years in customer service and ideally 1 year in a supervisory role. A strong ambassador for the brand with punctuality and reliability is expected.

Qualifications

• Excellent customer service skills and experience.
• Minimum 3 years in customer service.
• At least 1 year in a supervisor or management role preferred.
• Reliable, on-time and presentable with strong brand ambassador skills.

Responsibilities

• Liaising with Area Management to meet KPIs in the absence of the Venue Manager.
• Delegate and support staff in daily tasks.
• Encourage and drive business day-to-day, including peak times and tournaments.
• Key holder duties such as opening or closing a venue.
• Deliver excellent customer service and support day-to-day operations and promotions.

Skills

Customer service

Time management

Communication

Leadership

Job description

Assistant Venue Manager

Camberwell

The role:

Would you like to join a market-leading company in their industry across the UK

Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.

As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!

Duties within our venues also include:

• Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
• Delegate and support staff in their daily tasks
• Encouraging and driving business day to day, including during peak times and tournament days.
• Key holder duties (such as opening or closing a venue)
• By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers.

Who are we looking for?

We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.

So, whats in it for you?

• Job Security due to our ever-expanding business
• The opportunity to earn bonuses and recognition for going the extra mile.
• They pay above the National Living Wage regardless of age!
• Annual Shoe Allowance
• Enhanced Maternity and Paternity packages.
• Employee Development Programme available.
• Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline
• Life Assurance 3 x annual salary
• HAPI App discounts retail, travel, cinema etc.
• Discount on Tanning, Lotions and Gym Membership
• Access to a generous refer a friend programme

Package:

Salary: £30,537 + Bonus + Package

Shift pattern: 5 days across 7, mixed shift patterns

Benefits:

• Bonus scheme
• Performance bonus
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount

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