Assistant Transport Commissioner

Hampshire County Council; Winchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in England is seeking an Assistant Transport Commissioner to help ensure eligible students access suitable school transport efficiently and safely. In this fast-paced role, you will manage transport arrangements, liaise with schools and families, and maintain accurate records using various software tools. The ideal candidate will possess strong IT skills, excellent attention to detail, and a commitment to customer care. The position offers professional development opportunities and a competitive benefits package.

Benefits

Employee Assistance Programme

Generous annual leave

Occupational sick pay

Access to Local Government Pension Scheme

Qualifications

• GCSEs in English and Maths or equivalent are mandatory.
• Strong experience in administrative systems is essential.
• Effective communication skills are required.

Responsibilities

• Manage and update records accurately in relevant systems.
• Deliver high standards of customer care and resolve operational issues.
• Support the use and maintenance of route planning software.

Skills

Excellent IT skills

Attention to detail

Strong organisational skills

Effective communication skills

Customer-focused

Education

GCSEs in English and Maths or equivalent

Tools

Capita One

Microsoft Office

Job description

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our Transport Commissioning Team as an Assistant Transport Commissioner, you’ll help ensure that eligible students access suitable school transport efficiently and safely. In this fast-paced role you’ll liaise with schools, parents, and transport operators to resolve operational issues and support the commissioning of transport services for Mainstream, Special Educational Needs and Disabilities (SEND), Post-16 years, Education Inclusion Service and Social Care, using route planning software.

What you’ll do:

• Manage and update child, operator, and passenger assistant records accurately in systems such as Capita One and the Passenger Assistant database.
• Deliver a high standard of customer care and act as an escalation point to resolve operational issues.
• Support the use, maintenance and embedding of route planning software into route planning approaches.
• Commission transport for mainstream, SEND, post-16, and social care children in line with policy.
• Source transport arrangements for single, emergency, and temporary routes under manager direction.
• Develop and maintain effective relationships with families, schools, and other service areas.

What we’re looking for:

• GCSEs in English and Maths or equivalent.
• Strong experience in applying administrative systems and procedures.
• Excellent IT skills with experience of using a variety of software for data management and transmission, including Microsoft Office.
• Proven ability to work in a customer-focused environment with attention to detail.
• Strong organisational and time management skills, with the ability to work under pressure.
• Effective communication and negotiation skills, both written and verbal.
• Flexible, adaptable, and a strong team player.

Why join us:

• Work in a dynamic, fast-paced environment within a team that makes a real impact on children’s access to education.
• Opportunities for professional development and career progression.
• A supportive team culture that values collaboration and innovation.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Transport Planning Officer, Transport Programme Planner, Transport Compliance Officer, Transport Policy Officer, Associate Transport Commissioner, Transport Strategy Coordinator, Transport Operations Manager.