Assistant Technical Officer

Guy's and St Thomas' NHS Foundation Trust; City Of London; Sur place; GBP 32 000 - 33 000; Temps partiel

Résumé du poste

Guy's and St Thomas' NHS Foundation Trust is seeking an Assistant Technical Officer (band 3) on a fixed-term 18-month contract at 0.6 FTE in the Hearing Implant Centre. You will work with audiologists and a multidisciplinary team to support patients with hearing implants, maintain stock, troubleshoot device issues, and assist with impressions for ear moulds, under supervision.

The role requires good communication and organisational skills; prior public-facing or care setting experience is

Qualifications

• A to C in English and Maths or equivalent.
• GCSE or equivalent.
• A to C in Science or equivalent.
• A-level, NVQ or BTEC in Health, Social, Care, English or STEM subject.

Responsabilités

• Monitor and maintain stock of hearing devices, implants, accessories and consumables.
• Provide technical support to patients and address device issues.
• Troubleshoot faults, replace parts and processors, liaise with manufacturers.
• Keep accurate records and gather info for the surgical team.
• Take impressions for ear moulds and assist with orders.

Connaissances

Communication skills

Organisational skills

Problem solving

Digital systems

Teamwork

Information governance

Patient confidentiality

Formation

English GCSE A-C

Maths GCSE A-C

Science GCSE A-C

Health/Science qual (A-level/NVQ/BTEC)

Description du poste

Guy's and St Thomas' NHS Foundation Trust

Assistant Technical Officer

The closing date is 12 November 2026

We have a band 3 Agenda for Change 0.6 FTE Assistant Technical Officer post within the Hearing Implant Centre. This is a fixed term for 18 months position.

This role is an opportunity to join our busy and friendly multi-disciplinary team to assist in providing technical support to patients under the care of the Adult and Paediatric Hearing Implant Services.

We are seeking a highly motivated person with excellent communication, problem-solving and organisational skills, as well as the ability to work on their own initiative. Experience dealing with the public and experience in a care setting is desirable.

The successful applicant will work within a team of assistant technical officers and closely with audiologists in the department to support our patients in maintaining their hearing devices. There will also be engagement with the wider multi-disciplinary team including our advanced nurse practitioner, the medical and surgical team as well as the speech and language therapists and teachers of the deaf. Full training and support will be given to use hearing implant and hearing aid clinical device programming software and to be able to use department specific systems and processes for hearing implant delivery and ordering.

There is active and ongoing research and audit within the service and participation in the development of the service is encouraged.

Main duties of the job

Responsible to the senior assistant technical officer and within the team of assistant technical officers the post holder will monitor and maintain stock levels of hearing devices, hearing implant systems, accessories, and consumables. They will provide technical support to patients to address and remedy issues with the function of their hearing devices. This includes trouble-shooting device faults, replacing parts and processors, liaising with manufacturers and suppliers, keeping accurate records, gathering information for the surgical team to respond to medical queries and taking impressions of patients' ears to produce new ear moulds.

About us

Located at St. Thomas' Hospital on the banks of the River Thames and opposite the Houses of Parliament, St. Thomas' Hearing Implant Centre is one of the largest hearing implant centres in the UK. Having been established in 1992 we care for thousands of adult and paediatric hearing implant users and provide all current hearing implants offered in the UK to new recipients, including Cochlear Implants, Bone Conduction Hearing Implants, Middle Ear Implants and Auditory Brainstem Implants.

We have a large multidisciplinary team consisting of Audiological Scientist, Rehabilitationists (Speech and Language Therapists and Teachers of the Deaf), ENT Consultant Surgeons, Assistant Technical Officers and Rehabilitationists an Advanced Nurse Practitioner and a team of Administrative staff.

As a Tertiary specialist centre we have a focus on clinical excellence and also on research and audit with currently one of the largest active research portfolios of any implant centre in the UK.

We are a busy but friendly department and always look forward to welcoming new team members to help us to support the patients under our care.

Job responsibilities

Please see the attached job description document for detailed description of the role and main responsibilities

Person Specification

Knowledge/Qualifications

• A to C grade in English and Maths or equivalent
• Education to GCSE or equivalent
• A to C grade in Science or equivalent
• A-level, NVQ or BTEC in Health, Social, Care English or STEM Subject

Skills

• Good communication skills (written and verbal)
• Good organisational, problem solving and prioritising skills
• Ability to confidently use digital and paper based systems
• Ability to work methodically with minimal supervision
• Ability to work well within a team
• Ability to communicate with colleagues or all disciplines and levels
• Knowledge of information governance and patient confidentiality

Experience

• Experience with Microsoft Office including Excel
• Experience in public facing role
• Administrative/ clerical experience
• Experience working within a team
• Experience working in a healthcare setting
• Experience working with the hearing impaired or those with communication difficulties
• Experience in repairing hearing devices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust

Address

Hearing Implant Centre, 2nd Floor Lambeth Wing

St. Thomas' Hospital, Westminster Bridge Road

£31,554 to £33,270 a yearp.a. inc HCA pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

196-LIS10884M

Job locations

Hearing Implant Centre, 2nd Floor Lambeth Wing

St. Thomas' Hospital, Westminster Bridge Road