Assistant Team Leader-GP Out of Hours Service

NHS Scotland; Glasgow; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading healthcare provider in Glasgow seeks an Assistant Team Leader for their GP Out of Hours Service. The role involves overseeing service operations, supporting appointment bookings, and providing guidance to staff. Ideal candidates will have strong communication and IT skills, with a preference for those holding a driving license. This part-time position offers a flexible shift pattern and the chance to contribute to a vital community service.

Qualifications

• Assist Team Leader in overseeing GP OOH Service.
• Provide guidance to Support Staff.
• Organise daily appointment diaries.

Responsibilities

• Support the function of booking appointments during busy periods.
• Ensure calls from NHS 24 are processed efficiently.
• Cover shifts when Team Leader is not on duty.

Skills

Communication

IT skills

Job description

Assistant Team Leader-GP Out of Hours Service

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Assistant Team Leader-GP Out of Hours Service

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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, part time position.

The shift pattern for this position is 4 Week Rota OOH Period

(Please note the salary is Pro Rata) for part time hours.

The post holder will overlap on weekend shifts to assist Team Leaders to deliver the smooth running of the GP Out of Hours Service (OOH) as well as support the function of booking appointments in NHS Greater Glasgow & Clyde (NHS GGC) during busy periods. The post holder is required to provide guidance to all Support Staff. The post holder is expected to cover shifts when a Team Leader is not on duty. The post holder main duties will primarily be to assist Team Leader to oversee the GP OOH Service as well as the appointment booking and escalate if required as per escalation plans.

You will organise and set up GP OOH PCEC daily appointment diaries, ensure that all calls passed to NHS GGC from NHS 24 are processed and dispatched in the appropriate manner to ensure a safe and efficient Clinical Service. Having a Driving licence preferred. You should have good computer knowledge, excellent communication skills and proficient I.T skills.

Informal contact: Nadine Donnelly, Service Support Manager, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact in the first instance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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