Assistant Support Worker – Robertson Street

THAMES REACH CHARITY; Greater London; On-site; GBP 33,000 - 34,000; Full time

Job summary

Thames Reach in London is seeking an Assistant Support Worker for the Robertson Street team. Salary £32,596 per year for 37.5 hours per week.

The role involves supporting people experiencing street homelessness, conducting assessments, and developing personalised support plans to help clients move on to independent living. You will contribute to daily service delivery, liaise with external agencies, and build strong relationships with clients while ensuring a safe and supportive hostel

Qualifications

• Outcome focussed
• Organised and efficient in your work
• Excellent at communicating, problem solving and working as part of a team.
• Passionate about supporting our service users
• Proactive and willing to get stuck in.
• Committed to developing your knowledge and skills.

Responsibilities

• Contribute to effective day-to-day service delivery of a fast-paced hostel.
• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Make referrals and liaise with external agencies to ensure clients are receiving appropriate support.
• Build effective relationships with clients and support them to set and achieve goals and move towards living more independent and fulfilling lives.
• Ensure the environment is safe, healthy, and reflective of our ethos.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team's successes.

Job description

Job Summary

Role: Assistant Support Worker - Robertson Street

Salary £32,596 per annum

Hours: 37.5 per week

Location: London

Closing date: 27/09/2026

Interview date: 07/10/2026

Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as an Assistant Support Worker we will make the best use of all your understanding, compassion and commitment

About us...

About this role...

We are looking for an Assistant Support Worker to join the Robertson Street Team.

Thames Reach's hostels are transitional spaces where a 24-hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalized support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

You will:

• Contribute to effective day-to-day service delivery of a fast-paced hostel.
• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Make referrals and liaise with external agencies to ensure clients are receiving appropriate support.
• Build effective relationships with clients and support them to set and achieve goals and move towards living more independent and fulfilling lives.
• Ensure the environment is safe, healthy, and reflective of our ethos.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team's successes.

You will be:

• Outcome focussed
• Organised and efficient in your work
• Excellent at communicating, problem solving and working as part of a team.
• Passionate about supporting our service users
• Proactive and willing to get stuck in.
• Committed to developing your knowledge and skills.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees, we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.

Job Profile

Job Profile document

Location

London