Assistant Support Worker - Robertson Street

Thames Reach; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension contributions

Career development opportunities

Wellbeing support (EAP)

Life assurance

Job summary

Thames Reach is seeking an Assistant Support Worker for its Robertson Street team in London. You will work within a 24-hour hostel to support residents, develop personalised plans, and help them move towards independent living, while ensuring safety and well-being across the service.

The role emphasises assessment, referrals, and building strong relationships with clients and partner agencies, with a commitment to compassionate, trauma-informed care and continuous improvement.

Responsibilities

• Contribute to effective day-to-day service delivery of a fast-paced hostel.
• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Make referrals and liaise with external agencies to ensure clients are receiving appropriate support.
• Build effective relationships with clients and support them to set and achieve goals and move towards living more independent and fulfilling lives.
• Ensure the environment is safe, healthy, and reflective of our ethos.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team's successes.

Skills

Excellent communication

Problem solving

Teamwork

Organised and efficient

Proactive

Commitment to developing knowledge and

Job description

Job Summary

Role: Assistant Support Worker - Robertson Street

Salary £32,596 per annum

Hours: 37.5 per week

Location: London

Closing date: 27/09/2026

Interview date: 07/10/2026

Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as an Assistant Support Worker we will make the best use of all your understanding, compassion and commitment

About us...

Thames Reach runs projects and services that help to end homelessness in and around London.

We work directly with homeless people on the streets and in hostels.

We work to prevent vulnerable people from becoming homeless.

We help formerly homeless people get their lives back on track.

We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

About this role...

We are looking for an Assistant Support Worker to join the Robertson Street Team.

Thames Reach's hostels are transitional spaces where a 24-hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Contribute to effective day-to-day service delivery of a fast-paced hostel.
• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Make referrals and liaise with external agencies to ensure clients are receiving appropriate support.
• Build effective relationships with clients and support them to set and achieve goals and move towards living more independent and fulfilling lives.
• Ensure the environment is safe, healthy, and reflective of our ethos.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team's successes.

You will be:

• Outcome focussed
• Organised and efficient in your work
• Excellent at communicating, problem solving and working as part of a team.
• Passionate about supporting our service users
• Proactive and willing to get stuck in.
• Committed to developing your knowledge and skills.

Benefits

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees, we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance - four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.