Support Worker – Robertson Street

THAMES REACH CHARITY; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

29 days holiday

Pension 6.5%

Career progression

Wellbeing support

Life assurance

Cycle to work

Job summary

Thames Reach is seeking a Support Worker to join the Robertson Street team in London. Salary is £34,577 per annum, with a 37.5-hour week and a closing date of 27 September 2026. The role involves providing person-centred support within hostel settings, conducting assessments and coordinating move-on plans.

The role requires compassionate engagement with clients and collaboration with external agencies to secure appropriate support, with opportunities for development and wellbeing benefits.

Qualifications

• Outcomes oriented approach to service delivery.
• Strong communication and problem-solving abilities.
• Ability to engage with clients and partners effectively.

Responsibilities

• Contribute confidently to the day-to-day service delivery of a fast-paced hostel.
• Conduct and produce detailed Risk Assessments, Needs Assessments and move-on plans with clients.
• Make effective referrals and liaise with external agencies and councils to ensure clients receive appropriate support.
• Help to increase client engagements and moving out within a set timeframe while working in a person-centred way.
• Ensure the environment is safe and supportive of our ethos and client aims.

Skills

Outcome focused

Organised

Communication

Problem solving

Client engagement

Developing knowledge

Job description

Job Summary

Role: Support Worker – Robertson Street

Salary £34,577 per annum

Hours: 37.5 per week

Location: London

Closing date: 27/09/2026

Interview date: 07/10/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join either the Robertson Street or Martha Jones House Team.

Thames Reach’s hostels are transitional spaces where a 24-hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Contribute confidently to effective day-to-day service delivery of a fast-paced hostel.
• Conduct and produce detailed Risk Assessments, Needs Assessments and move-on plans with clients in the service to a high standard.
• Make effective referrals and liaise with external agencies and councils to ensure clients are receiving appropriate support.
• Help to increase numbers of client engagements and moving out within a set timeframe whilst working in a person-centred way.
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims, including having oversight of certain key tasks when on shift.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

You will be:

• Outcome focussed
• Organised and efficient in your work
• Excellent at communicating and problem solving.
• Confident in supporting clients and engaging with a range of partners.
• Passionate about helping the service to increase numbers of clients moving out within a set timeframe.
• Committed to developing your knowledge and skills.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees, we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For further information please contact, Elinor Withington, Lead Manager at [e-mail], or Rachel Whitfield, Lead Manager at Martha Jones House at [e-mail].

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

Job Profile document

Location

London