Retail Store Supervisor - Westfield, White City

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a Retail Store Supervisor with a passion for customer service and wellbeing to join their dynamic team in London. This full-time role involves managing daily store operations, driving sales, and inspiring a team to deliver exceptional customer experiences. With a commitment to employee wellbeing, the company offers unique perks like time off for birthdays, health care benefits, and a monthly product allowance. If you thrive in a collaborative environment and align with values of positivity and community, this opportunity is perfect for you.

Benefits

Birthday Treat - Time off on your birthday

Wellbeing Time - Recharge and reset

NEOM Goodies - Free product each month

Health Care - Cash back plans

Volunteer Time Off

Mental Health Support

Qualifications

• Minimum 1 year experience in a Retail Supervisor role.
• Experience in the Health & Beauty Industry is preferred.

Responsibilities

• Assist Store Manager with daily operations and team support.
• Drive sales and uphold high standards of customer service.
• Lead by example and train new team members.

Skills

Customer Service

Team Management

Attention to Detail

Retail Experience

Health & Wellbeing Knowledge

Job description

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Retail Store Supervisor - Westfield, White City, London

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Client:

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

6d6c037ec70e

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Role

We are looking for a full-time Supervisor who has a passion and flair for customer service to join our store in our Westfield, White City location 37.5 hours per week! To offer an exceptional customer experience that is welcoming, genuine and in line with our brand values.

You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights may be required.

Ideally you will have a passion for retail and experience of managing a team. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

• Have co-responsibility for the day to day running of a standalone store
• Drive forward sales and company objectives
• Assist the Store Manager with payroll, rotas, stocktakes, and reports
• Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
• Take full ownership of store and team in Store Managers absence
• Lead by example and support your team with daily tasks
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Training of current and new team members
• Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers

Requirements

What we would love

• At least 1 year minimum experience in a Retail Supervisor role
• Experience in the Health & Beauty Industry
• A passion for wellbeing
• A love of customer service and to be able to translate this to inspire your colleagues
• Meticulous attention to detail
• Someone who thrives in a collaborative and supportive team
• Alignment with NEOM values with a keen interest in wellbeing
• Have the desire and capability to coach and develop your team to reach their full potential
• Be commercially driven, seeking constant brand opportunities to increase store footfall
• Meticulous attention to detail, able to maintain impeccable standards in store
• Positive energy that will inspire others
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - take some time to recharge and reset
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts

Apply Now

If you’re ready to share some Good Vibes in our White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!