Assistant Store Manager (Retail)

The Boots Company PLC; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join The Boots Company PLC as an Assistant Manager at Boots Opticians, where you'll lead a diverse team to enhance customer experiences and support business growth. This role offers opportunities for professional development through training programs and a supportive environment that values inclusivity.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Opportunities for career development

Enhanced parental leave pay

Flexible benefits including gym discounts

Access to free 24/7 counselling and support

Qualifications

• Experience in a customer-facing role.
• Desire to learn and develop.
• Experience in team leadership or coaching.

Responsibilities

• Lead and inspire the team to deliver exemplary customer journeys.
• Manage store operations and clinical activities such as patient pre-screening.
• Support team development through coaching and training.

Skills

Customer service

Team leadership

Coaching

Job description

About the role

As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will work closely with the Store Manager to create and implement the commercial plan, supporting the growth and improvement of the business.

Your responsibilities will span customer service, store operations, and clinical activities such as patient pre-screening, dispensing, and accuracy checks. You will manage a diverse team, helping them develop their skills and careers through coaching and training.

We support your development through our industry-leading ‘Step into Optics’ training programme and leadership development opportunities, helping you build a meaningful career at Boots Opticians.

What you’ll need to have

• Experience in a customer-facing role
• A desire to learn
• Experience in team leadership or coaching

It would be great if you also have

• Experience working in a clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Opportunities for clinical and non-clinical career development
• Enhanced parental leave pay and a gift card for expecting or adopting parents
• Flexible benefits including holiday buying, gym discounts, life assurance, and activity passes
• Access to free 24/7 counselling and support through TELUS Health

Why Boots Opticians

We foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive working environment for all.

What's next

Thank you for considering this opportunity. If you apply, we will review your application and contact you for an interview if shortlisted. We are open to discussing flexible working options and provide reasonable adjustments during the application process. Boots is a 'Ban the Box' employer and considers applicants with criminal convictions on a case-by-case basis.

Visit our FAQs for more information about our recruitment process and benefits.