Assistant Shop Manager – Carterton

Sobell House Hospice Charity Ltd; Carterton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading charity as an Assistant Shop Manager in Carterton, where you will manage shop operations, drive sales, and lead a dedicated team of volunteers. This role offers a chance to make a significant impact in the community while developing your retail management skills. If you're passionate about charity retail and community engagement, apply now to be part of something special.

Benefits

7% employer pension contribution

Up to 6 weeks sick pay

Employee Assistance Programme

Cycle to Work scheme

Training and Development opportunities

Qualifications

• Experience in retail management or supervisory roles.
• Ability to drive sales and manage stock effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Deputise for the Shop Manager and maintain shop standards.
• Drive sales through effective merchandising and customer service.
• Support and guide a team of volunteers.

Skills

Customer Service

Sales Management

Team Leadership

Community Engagement

Education

GCSE English and Mathematics

Job description

Join our team as an Assistant Shop Manager in Carterton!

Are you passionate about the circular economy, charity retail, and making a positive impact on the community? Due to retirement we have an exciting opportunity for you to shine as an Assistant Shop Manager at our Carterton store.

• Shop Management: Deputise for the Shop Manager as required including being a key holder, keeping accurate records and ensuring normal standards are maintained in the managers absence.
• Drive Sales & Merchandising: Drive sales by managing stock donations, merchandise displays, and promoting our Gift Aid scheme.
• Customer Service: Deliver excellent customer service and respond professionally to enquiries
• Lead a Team: Support the Shop Manager to recruit, train, inspire and guide a dedicated team of volunteers
• Community Engagement: Build and nurture relationships with supporters and the local community.
• Maintain Excellence: Uphold high shop standards and adhere to our retail processes to support Sobell House Hospice’s mission.

Why you'll love working with us

• Growth & Development: Gain valuable leadership and retail management experience.
• Make a Difference: Your work will directly contribute to raising funds for Sobell House Hospice, helping us make a significant impact in the community.
• Collaborative Team: Join a passionate and motivated group dedicated to making a positive impact.

Our core values

• Continuous Improvement:We have a ‘growth mentality’. We embrace feedback and positive change and are continually looking for improved ways of working.
• Integrity:We are honest, transparent and accountable for our actions and outcomes.
• Collaboration:We believe together is better. Working with colleagues, partners and our community to achieve more.
• Impact:We aim to make a positive difference to the lives of others through our work.
• Compassion:We treat ourselves and others with kindness, respect, empathy and care

What we offer

• Pension:7% employer contribution to help you secure your future.
• Sick Pay:Up to 6 weeks in any rolling 12 months after completing probation.
• Additional Benefits: Access to our Employee Assistance Programme, Death in Service benefit, the Cycle to Work scheme and more
• Training and Development:We are keen to support individuals developing into roles and progressing through the organisation

If you’re ready to bring your passion, skills, and enthusiasm to our team, we’d love to hear from you! Apply now and be part of something truly special at Sobell House Hospice.

Recruitment timeline

Shortlisting and interviews will take place on a rolling basis for all applications meeting the essential role criteria. This will continue until the vacancy has been successfully filled. Once we have an appointable candidate, the advert will close. Please complete all applications as early as possible to avoid disappointment.

Please tell us if you need us to make adjustments to help you attend the interview. We will pay reasonable expenses (capped at £50) where interviews are held face-to-face.

We will ask shortlisted candidates to bring proof of their right to work to the interview. Information on documents to bring for right to work checks can be found here .

Why are we asking you to fill in a form, and why won't we take CV's?

By using application forms, we offer a consistent way for applicants to provide us with the relevant information we need to assess suitability for interview. The questions and evidence we ask for are considered carefully against the person specification in the role job description. Candidates are selected for interview based on the examples and evidence provided in this form. People who read your application will not see your name, age, gender, or any other personally identifiable information.

Request an adjustment to the recruitment process

Please click the button below and complete the application form to apply for this job.

GCSE English and Mathematics (or equivalent) are essential for this role

Education * (with establishment)

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Experience

Please answer the following questions in as much detail as possible. Use the job description to guide you and ensure you demonstrate how you meet the essential criteria, give relevant examples wherever possible. If a prompt were Experience and your duties working in a retail environment you might write:

I currently work in a clothes shop. My main duties within this role include working as a part of a team to deliver good customer service, as well as various other administrative duties which assist with the shop’s day to day running. I enjoy the busy environment within the shop and working towards targets has helped motivate me to achieve my best.

Please tell us about your management and or supervisory experience. This could be with a team of staff or volunteers, or another group of people. What do you think makes a successful team and why? *

Please tell us about your experience of working in a customer-based environment and how you ensured excellent customer service was delivered. *

Please give us an example of a time when you had to use your organisation and prioritisation skills; how did you do this, why was this important, and what did you learn from this experience? *

Please give us an example of a time where you had to be resilient, professional and remain calm in a challenging situation. *

Can you meet the required working pattern of the role? *

Yes

No

Supporting statement: Please tell us why you want this job? * Please include why you are interested in supporting the work of Sobell House Hospice Charity and how you feel you can support our mission, vision and values.

Experience of working in a retail environment

Experience of working with Gift Aid

Commercial acumen to drive sales and results

Knowledge of Health and Safety in the workplace

Do you have the right to work in the UK? *

Yes

No

Equality, Diversity and Inclusion

To ensure fairness and prevent any form of discrimination, the following sections are not available to our hiring managers during shortlisting. This means that details such as your name, gender, age, and other identifiable information are removed, allowing our hiring team to focus solely on your qualifications, experience, and skills. Your name and contact details will only be shared with hiring managers if you are shortlisted and have been invited to interview. This practice is part of our commitment to providing equal opportunities to all applicants.

Contact Information

Name *

Title First Last

Date of Birth

Day

Month

Year

Address *

Address Line 1 Address Line 2 City Postcode

Phone *

Email *

Referees

Please give the name and addresses of two referees (who should not be related to you) who can provide information about your professional career.

Referee 1's Details *

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Referee 1's Email *

Do you consent for this referee to be contacted by us at any point during the recruitment process? *

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Referee 2's Details *

Referee 2's Address

Address Line 1 Address Line 2 City Postcode

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Do you consent for this referee to be contacted by us at any point during the recruitment process? *

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Other information

Do you have any unspent convictions? *

Yes

No

Do you have any form of relationship with any existing Sobell House employee(s)? *

Please note that your answer to this question will not affect the outcome of your application. This information is collected solely to identify if any staff member may qualify for our referral scheme and is not shared with hiring managers.

Yes

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If yes, please specify the name(s) and relationship(s) with existing staff. *

Where did you hear about this vacancy? *

I confirm that to the best of my knowledge, the information in this form is true and correct and can be treated as part of any subsequent Contract of Employment. I accept that providing deliberately false information could result in my dismissal. I confirm that I have the right to work in the UK and understand that I will be asked to bring original documents to prove this right if I am called for interview. I understand that the declaration of a criminal record will not necessarily prevent me from being offered this role at Sobell House Hospice Charity.

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Vacancy

Sobell House Hospice Charity is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all its staff and volunteers to share this commitment. The postholder will be required to undergo identity checks including a DBS check before taking up the role.

Our aim is to provide care at the heart of our community, and we can do this best when our staff truly reflects that community. To ensure that we represent and support everyone, we welcome job applications from people of all backgrounds and with differing experiences. We do not discriminate on the basis of disability, race, gender reassignment, gender identity, marriage or civil partnership, pregnancy and maternity, religion or belief, sexual orientation or any other aspect of a person’s background.

We support flexible working where possible and welcome applications from people who need or want to work on a part-time basis and who might be interested in a job share.

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