Assistant Store Manager

Swarovski; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Swarovski as an Assistant Store Manager, where you'll lead a passionate team and deliver exceptional customer service. This role involves building customer relationships, supporting team development, and driving sales in a vibrant retail environment. Experience in luxury retail and strong leadership skills are essential for success in this iconic brand.

Benefits

Monthly bonus scheme

Generous staff discount

Enhanced holiday entitlement

Access to Employee Assistance Programme

Online benefits platform

Qualifications

• 1–2 years’ experience in a multicultural retail environment.
• Experience in luxury fashion/cosmetics/lifestyle brands.
• Strong leadership and coaching skills.

Responsibilities

• Strive for excellence in customer interactions.
• Build a loyal customer portfolio.
• Support recruitment and team motivation.

Skills

Leadership

Coaching

Digital proficiency

Customer service

Job description

At Swarovski, where innovation meets inspiration, our Assistant Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.

We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true.

Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.

Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Strive for excellence and go the extra mile in every customer interaction.
• Build a loyal portfolio of existing and new customers.
• Act as a role model, leading by example with passion and enthusiasm.
• Support recruitment, coach and motivate the team to drive the business.
• Support the implementation of the monthly service and sales plan, goals, and targets.
• Facilitate the onboarding of new starters in store.

About you

You are an experienced Assistant Store Manager and you have:

• 1–2 years’ experience working in a multicultural retail environment.
• Experience/keen interest in luxury fashion/cosmetics/lifestyle brands.
• Leadership and coaching skills.
• Digital proficiency, learning agility, and a growth mindset.
• A winning personality to easily establish trustful relationships.

What we offer

You can expect a range of benefits, including:

• Monthly bonus scheme
• Industry leading, generous staff discount starting on your first day
• Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees
• Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.