Retail Supervisor: Premium Chocolate + Staff Discount

Hotel Chocolat; Sarn; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

50% staff discount

Incentives based on performance

70% discount off a stay in Hotel in St

Job summary

Hotel Chocolat is seeking a Retail Supervisor to lead customer service and deliver an exceptional in-store experience across our UK stores. The role focuses on welcoming customers, understanding their needs, and upselling premium chocolates and gifts in a fast-paced environment.

You’ll receive full training, become a brand ambassador, and help maintain store standards while supporting deliveries and stock. Competitive hourly rates and staff benefits accompany your progression within the business.

Qualifications

• Some experience of holding responsibility for a store or hospitality setting would be hugely beneficial
• Full training will be provided
• You will be a true brand ambassador who is passionate, enthusiastic and customer focused

Responsibilities

• Welcome customers and immerse them in the world of Hotel Chocolat
• Discover customers’ needs through friendly conversation
• Delight customers with product demonstrations and tastings, checking allergens
• Close sales and confidently recommend additional products like gift bags
• Thank customers and ensure they leave happy
• Process transactions, refunds and exchanges at the till
• Respond to customer feedback in a constructive way
• Support deliveries and stock management and keep delivery area tidy per health and safety guidelines
• Maintain the store and cafe areas to a high standard
• Prepare ice creams and snacks per guidelines and keep area clean, with upselling focus
• Support the store and team to drive success

Skills

Customer service

Teamwork

Communication

Brand ambassador

Job description

Hotel Chocolat is seeking a Retail Supervisor to lead customer service and deliver an exceptional in-store experience across our UK stores. The role focuses on welcoming customers, understanding their needs, and upselling premium chocolates and gifts in a fast-paced environment.

You’ll receive full training, become a brand ambassador, and help maintain store standards while supporting deliveries and stock. Competitive hourly rates and staff benefits accompany your progression within the business.