Assistant Store Manager - Oxford Street East (40 hours)

Rituals; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in London is seeking an Assistant Store Manager to lead a team and enhance customer experience in a fast-paced outlet environment. The role involves motivating staff, managing store operations, and ensuring high standards of customer service. Ideal candidates will have retail or hospitality experience, strong people management skills, and a passion for delivering exceptional service.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• Ability to encourage others and reach store goals in terms of customer satisfaction and sales.
• Inspiring and performance oriented.

Responsibilities

• Motivate team and ensure excellent customer service.
• Support the Store Manager with day-to-day operations.
• Oversee stock and inventory management.

Skills

People management

Communication

Coaching skills

Decision making

Problem-solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you’ll help to recruit, hire and retain a diverse and talented store team, you’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you’ll serve as your Store Manager’s right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

You will primarily be based at our Oxford Street East store, however, there may be occasions
where your support is required at other London locations depending on business needs.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.