Assistant Store Manager — Lead Team & Guest Experience

Harri; Ipswich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Partner discounts

Career development

Bonuses based on eligibility

Job summary

Starbucks in Ipswich helps recruit an Assistant Store Manager to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience. You will coach baristas, uphold standards, and drive performance across shifts in a welcoming café environment.

This role requires strong leadership, excellent communication, and the ability to manage multiple priorities in a fast-paced setting, including mornings, evenings, weekends, and holidays.

Qualifications

• Prior leadership experience in retail or food/beverage settings.
• Proven ability to lead and coach a diverse team.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Support Store Manager in hiring, training, and developing partners to deliver top-tier customer service.
• Provide ongoing coaching, feedback, and performance management to shift supervisors and baristas.
• Foster a collaborative, inclusive, and motivating store culture that reflects Starbucks’ mission and values.
• Lead by example in personal conduct, work ethic, and customer engagement.
• Ensure customers receive friendly, consistent, and high-quality service.
• Address customer concerns promptly and professionally.
• Maintain a welcoming, clean, and comfortable café environment.
• Educate partners on beverage quality, product knowledge, and brand standards.
• Support all daily store operations, including opening and closing procedures.
• Ensure adherence to Starbucks’ operational policies and processes.
• Oversee cash handling: register accuracy, deposits, and financial controls.
• Monitor inventory and assist with ordering, stocking, and waste management.
• Ensure compliance with health, safety, and sanitation standards.
• Support the Store Manager in meeting or exceeding store sales, labor, and operational goals.
• Help track store performance metrics and identify opportunities to improve efficiency and service.
• Lead the team in executing promotions, new product rollouts, and seasonal initiatives.
• Address operational challenges quickly and effectively.
• Support shift supervisors with real-time decision-making during peak periods.
• Maintain a calm, solutions-focused approach in fast-paced or high-pressure situations.

Skills

Retail leadership

Team coaching

Customer service

Cash handling

Flexible schedule

Job description

Starbucks in Ipswich helps recruit an Assistant Store Manager to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience. You will coach baristas, uphold standards, and drive performance across shifts in a welcoming café environment.

This role requires strong leadership, excellent communication, and the ability to manage multiple priorities in a fast-paced setting, including mornings, evenings, weekends, and holidays.