Assistant Store Manager - Home Store

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager for their home store in Lewisham. This full-time role offers the chance to lead a dynamic team, ensuring high standards of customer service and visual merchandising. You will play a pivotal role in driving sales and supporting the development of staff and volunteers. If you are commercially driven and passionate about retail, this position provides a rewarding opportunity to contribute to life-saving research while managing a fast-paced store environment.

Qualifications

• Experience in a customer-facing role is essential.
• Supervisory experience preferred for team management.
• Passion for delivering exceptional customer service.

Responsibilities

• Support the Store Manager in daily operations and take charge in their absence.
• Inspire staff and volunteers to provide excellent customer service.
• Maximize sales through effective merchandising and campaign activities.

Skills

Customer Service

Supervisory Skills

Commercial Awareness

Team Development

Visual Merchandising

Job description

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Assistant Store Manager - Home Store, London

Client: British Heart Foundation

Location: London, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 24fd94a15bc0

Job Views: 12

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

The opportunity

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our home store team in Lewisham, which could be the perfect match!

What does this role involve:

• Supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values. Our Assistant Store Managers contribute towards the success of their stores by:
• Ensuring the highest standards of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which requires flexibility to work weekends and bank holidays on a rota basis.

This is a full-time 37.5 hours per week position on a permanent contract.

Due to the volume of collections and deliveries, it can be physically demanding at times, but most rewarding as you help fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving high retail standards
• Results-driven with integrity (