Assistant Store Manager - Home Store

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Assistant Store Manager - Home Store, Crawley

Client:

British Heart Foundation

Location:

Job Category:

Retail

EU work permit required: Yes

Job Reference:

1a7c2ceb2ee7

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The opportunity

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our homestore team in Crawley, which could be the perfect match!

What does this role involve:

• Supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
• Contributing towards the success of the store by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting recruitment and development of volunteers
• Achieving campaign activity expectations
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries, and donations, the role can be physically demanding but rewarding, as you contribute to funding life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven with a mindset for new ideas
• Inclusive approach to team development
• Passion for delivering exceptional customer service and retail standards
• Results-driven with integrity

What’s important to us?

At the British Heart Foundation (BHF), we offer a wide range of quality furniture, clothing, jewellery, and more, available in-store and online. We connect with local communities, promote reuse, and help reduce waste across the UK. With over 700 stores, we prevent around 70,000 tonnes of unwanted items from landfill annually, receiving 1.6 million donated items and 9.8 million bags of donations each year. We aim to expand our reuse initiatives further.

All our efforts fund lifesaving research for heart and circulatory conditions. We are ambitious and determined—your contribution can help us reach our goals sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope and other employee networks, foster an environment where everyone can succeed.

Why join the BHF?

We support internal progression and career development.

Our staff benefits include:

• 38 days annual leave (option to buy/sell leave)
• Up to 10 additional support leave days annually
• Wagestream for early wage access
• Enhanced family policies (maternity, paternity, adoption)
• 25% staff discount
• Health cash plan (dental, optical, therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme
• Pension with up to 10% employer contribution
• Cycle to work scheme
• Gym membership discounts
• Retail discounts

Ready to apply?

Follow these steps:

• Click the “Apply” button below.
• You will be redirected to the BHF Careers page.
• Complete the application form, submit your CV, and upload your employment history.

What do I need to know?

• DBS Check: Employment is subject to a satisfactory DBS check.
• Inclusivity: We use anonymous CVs during application to ensure fairness.
• Act Swiftly: Early applications are encouraged; the advert may close early.
• Sponsorship: Sponsorship is unlikely due to salary criteria.