Assistant Store Manager - Full Time - 39 hours

Pets at Home; Burgess Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a community-focused pet care store as an Assistant Store Manager, where your passion for pets and retail will shine. In this hands-on role, you will lead a dedicated team, ensuring top-notch customer service and operational excellence. With opportunities for industry-leading training, you'll be empowered to inspire your team and create a fun shopping environment. Enjoy a competitive salary, an annual bonus, and a comprehensive benefits package that supports your well-being. This is a fantastic chance to grow your career in a vibrant and supportive setting, making a real difference in the lives of pets and their owners.

Benefits

Annual bonus

28-33 days paid annual leave

Extra day off for birthday

Life Assurance

Company pension contribution

20% colleague discount

30% off on own brand

Qualifications

• 6+ months of supervisory experience in a retail environment.
• Proven track record of delivering high standards and results.

Responsibilities

• Lead the store team and take full responsibility in the manager's absence.
• Involved in recruitment, stock control, and maintaining store standards.

Skills

Retail Management

Customer Service

Team Leadership

Communication Skills

Flexibility

Education

High School Diploma

Job description

Assistant Store Manager – Burgess Hill

Who are we?
We’re Pets at Home – if you’re someone who loves pets, you might already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets.

What’s the role?
Reporting to the Store Manager, you will be a vital member of the store management team. You will be a Duty Manager and take full responsibility for the store in the absence of the Deputy or Store Manager. You will be involved in absolutely everything of the store's running, such as recruitment, stock control and store standards. Your Store Manager will empower you to ensure that your team are maximising sales and performance across all primary KPI's. You will lead from the front with a hands-on approach. You will inspire your team, inject fun into the workplace, and create a truly fantastic place to shop and work.
We will give you the training, skills, and knowledge to provide our customers with service that reflects our goals of being the 'Best Pet Care Business in the World'. You'll enjoy a competitive salary, opportunity to earn an annual bonus, as well as a comprehensive range of benefits.

About our store
The Pets at Home store in Burgess Hill is surrounded by a variety of local amenities, making it a convenient and appealing place to work. Just minutes away is The Martlets Shopping Centre, with a selection of shops, cafes, and dining options that are ideal for grabbing lunch or picking up essentials. Nearby, St John’s Park provides a green oasis with sports facilities, playgrounds, and peaceful walking paths, offering a great spot to relax after work. Burgess Hill also benefits from excellent transport links, with quick access to the A23 and a direct rail connection to Brighton and London, making commuting easy. This blend of convenience, green spaces, and connectivity makes Burgess Hill a great location to be part of the Pets at Home team.

Who are we looking for?
• Experienced in working within the retail sector with a minimum of 6 months hands-on supervisory/management experience.
• Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week.
• Passionate for retail and has a proven track record of delivering high standards and great results.
• A team player with excellent communication skills to engage and inspire your team.
• Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling and caring for Pets, Customer Service and Health and Safety.

Your Benefits
We reward and recognise our managers in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you:
• Annual bonus
• at least 28* days paid annual leave, which will rise to 33* days after 2 years (*this includes 8 bank holidays and will be pro-rata calculated on your contracted hours)
• Extra day off for your birthday
• Life Assurance - 4 times your annual salary
• Company pension contribution of 4%
• Colleague discount of 20% across the Group (Pets at Home, Pets Grooming, Vets for Pets), including 30% off on own brand.

Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It’s important that our team can manage application levels whilst offering a positive candidate experience. If you are interested in this vacancy, please apply now to avoid the disappointment of this happening.

“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”