Assistant Store Manager - Elevate Customer Experience & Sales

The Body Shop; United Kingdom; Remote; GBP 22,000 - 34,000; Full time

Job summary

The Body Shop is seeking an Assistant Store Manager to partner with the Store Manager to drive the store and team to deliver retail excellence and strong sales results. You will coach the team to deliver exceptional customer service and oversee both front and back of house operations to maintain a smooth, profit‑driven store environment.

We emphasise customer focus, product knowledge, and the ability to adapt to the evolving retail landscape.

Qualifications

• Experience working in a customer service and/or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• Ability to solve problems in a timely manner
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business
• Good IT skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required

Responsibilities

• Coach the team to achieve exceptional customer service standards in partnership with the store manager.
• Oversee the operations and commercial practices of the store, front and back of house, maintaining harmony and efficiency on the shop floor.
• Learn and use internal systems, analyze performance, and help manage the commercial side of the store.

Job description

The Body Shop is seeking an Assistant Store Manager to partner with the Store Manager to drive the store and team to deliver retail excellence and strong sales results. You will coach the team to deliver exceptional customer service and oversee both front and back of house operations to maintain a smooth, profit‑driven store environment.

We emphasise customer focus, product knowledge, and the ability to adapt to the evolving retail landscape.