Assistant Store Manager

Swarovski; United Kingdom; A distancia; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Monthly bonus scheme

Staff discount (60% off RRP)

Discount on Swarovski Created Diamonds

Annual holiday entitlement

Volunteering Day

Staff Referral Bonus – up to £250

Jubilee Awards

Season Ticket Loan

Employee Assistance Programme

Career development opportunities

Descripción de la vacante

Swarovski is seeking an Assistant Store Manager to lead a high-performing luxury retail team. You will deliver outstanding customer service, coach staff, and drive sales while upholding brand standards in a fast-paced environment.

You’ll oversee daily store operations, participate in recruitment, training, and compliance, and step in for the Store Manager as needed. The role offers development opportunities within a globally recognised luxury brand.

Formación

• 1–2 years of experience in multicultural retail, luxury fashion, cosmetics, or lifestyle brands.
• Some leadership and coaching experience.
• A winning personality to establish trust and empower others.
• Excellent customer service skills and digital proficiency.
• Responsible, able to take ownership.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsabilidades

• Act as a role model, delivering outstanding customer service and brand experience.
• Coach, motivate, and onboard team members to maximize performance.
• Support recruitment, talent development, and employee relations.
• Drive sales and support monthly plans and targets.
• Oversee store operations, including inventory, cash handling, and compliance.
• Step in for the Store Manager as needed.

Conocimientos

Leadership experience

Coaching

Customer service

Digital proficiency

Team motivation

Commercial mindset

Descripción del empleo

At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day.Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles.As an Assistant Store Manager, you’ll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You’ll coach and empower your team, act as a role model, and help shape the store’s success every day. **About the Job*** Act as a role model, delivering outstanding customer service and brand experience* Coach, motivate, and onboard team members to maximize performance* Support recruitment, talent development, and employee relations* Drive sales and support monthly plans and targets* Oversee store operations, including inventory, cash handling, and compliance* Step in for the Store Manager as needed **About You*** 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands* Some leadership and coaching experience* A winning personality to easily establish a trustful relationship and empower others* Excellent customer service skills and digital proficiency* Responsible and able to take ownership* Curious, empathetic, and results-driven team player with a commercial mindset **What We Offer**You can expect a range of benefits, including:* Competitive salary* Monthly bonus scheme* Industry leading, generous staff discount (60% off the RRP) starting on your first day* 30% off the RRP on Swarovski Created Diamonds* Enhanced annual holiday entitlement* 1 x paid Volunteering Day each year* Food & refreshments provided in store to be enjoyed during your shift* Staff Referral Bonus – up to £250* Jubilee Awards to celebrate key service milestones* Annual Awards to celebrate and recognize your achievements* Season Ticket Loan* Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.* Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts* Opportunities for career developmentMany of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions. **About Swarovski** Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.