Assistant Store Manager

E8surveys.com; Tewkesbury; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading charity as an Assistant Store Manager in Waterlooville. Support the Store Manager and inspire your team to deliver excellent customer service. Enjoy a rewarding role in a fast-paced environment, contributing to life-saving research while developing your career.

Benefits

38 days annual leave

Wagestream

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

Access to a 24/7 Virtual GP

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role.
• Supervisory experience.
• Passion for delivering exceptional customer service.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Ensure high standards of customer service.
• Maximise sales through physical and digital channels.

Skills

Customer Service

Supervisory

Commercial Awareness

Team Development

Results Driven

Job description

Are you looking for an opportunity to progress in store management?

We are looking for an Assistant Store Manager to join our fashion store team in Waterlooville, so we could be the perfect match!

What Does This role involve

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

This is a part-time 28-hour position on a permanent contract.

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What Are We Looking For

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of the right result, right way.

What's important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill every year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are within reach. You could be part of getting us there sooner!

Our Equality, Diversity, and Inclusion (EDI) Strategy, 'Igniting Change,' along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our Generous Staff Benefits Include

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers