Assistant Store Manager

TN United Kingdom; Stowmarket; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading charity as an Assistant Manager in Combs Ford, Suffolk. Support the Store Manager, guide volunteers, and ensure excellent customer service. Enjoy a 37.5-hour work week, generous holiday, and benefits including a pension scheme and health cashback.

Benefits

25 days holiday plus bank holidays

Generous pension scheme with 8% contribution

Discounts through Blue Light Card and BenefitHub

Life assurance

Bupa health cashback

Tickets for events through Tickets for Good

Qualifications

• Experience in a customer-facing role.
• Understanding of retail processes.

Responsibilities

• Support Store Managers and guide Sales Assistants.
• Lead a team of volunteers and staff.
• Manage time effectively under conflicting priorities.

Skills

Customer Service

IT Literacy

Numeracy Skills

Job description

Job Title: Assistant Manager at Age UK - Combs Ford, Suffolk

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for incredible services and support provided by the charity.

We have an exciting opportunity to join our Combs Ford (Suffolk) team as an Assistant Manager.

Our Assistant Managers support Store Managers in all aspects of the business, guiding and supporting our team of Sales Assistants and volunteers, while ensuring an exemplary shop experience for customers.

If you are passionate about retail and want to use your skills within a charity supporting thousands of older people across the UK, this could be the role for you!

Note: To ensure the smooth running of our stores, interviews will be conducted throughout the advertising process. Early applications are encouraged.

This role is not eligible for UK Visa Sponsorship. The successful candidate must have a pre-existing Right to Work in the UK.

Responsibilities and Requirements:

• Work collaboratively with the Shop Manager.
• Lift and carry stock up to 10kg.
• Lead a team of volunteers and staff.
• Delegate tasks and coach staff.
• Provide excellent customer service.
• Manage time effectively under conflicting priorities.
• Possess IT literacy and numeracy skills.

Ideally, you will also have:

• Understanding of retail processes.
• Ability to interpret basic financial reports.
• Experience in a customer-facing role.

What we offer:

• A 37.5-hour working week.
• 25 days holiday (pro-rata) plus bank holidays.
• A generous pension scheme with 8% contribution.
• Discounts and rewards through Blue Light Card and BenefitHub.
• Additional benefits like life assurance and Bupa health cashback.
• Tickets for events through Tickets for Good.

Additional Information:

Applicants must be 18 or older to work unsupervised in the shop. All CVs are anonymised during application to promote fairness. We particularly encourage applications from men and candidates from Black, Asian, and minority ethnic backgrounds, as these groups are underrepresented in our workforce.

Early application is recommended as we review applications throughout the advertising period and may close the vacancy early.

Age UK is an Equal Opportunities employer and is committed to safeguarding adults and children from abuse and neglect.