Assistant Store Manager

Mountain Warehouse; Penhale; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Generous Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse is seeking an Assistant Store Manager to enhance customer experiences and lead a dynamic team. This role involves operational management, team development, and driving sales in a collaborative environment. Join us to shape a positive retail experience and foster a supportive team culture.

Qualifications

• Proven track record in retail management.
• Passionate about creating outstanding customer experiences.
• Results-driven with a focus on achieving goals.

Responsibilities

• Lead a motivated, high-performing team.
• Ensure operational excellence and compliance.
• Drive sales and monitor performance metrics.

Skills

Leadership

Customer Service

Communication

Problem Solving

Teamwork

Job description

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Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Department:

UK Retail

Location:

Fraddon (FRA)

Role Overview

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

1. Leadership & Team Development:
   • Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
   • Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
   • Drive training and development, empowering your team to excel and grow.
   • Communicate clearly and transparently, ensuring alignment and trust across the team.
   • Keep the team well-informed with product knowledge to deliver outstanding customer service.
2. Operational Excellence:
   • Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
   • Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
   • Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
   • Play an active role in recruiting and retaining top talent to build a strong and motivated team.
3. Sales & Performance:
   • Support in meeting and exceeding sales targets, driving profitability through effective strategies.
   • Monitor key performance indicators (KPIs) to track and sustain store success.
   • Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
   • Implement proactive loss prevention strategies to protect the store’s profitability.
4. Customer Experience:
   • Lead by example in delivering exceptional customer service at every opportunity.
   • Address customer feedback promptly, ensuring satisfaction and brand loyalty.
   • Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
   • Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Candidate Profile

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto-enrolment Pension scheme.
• A stable, successful, and supportive environment.
• Length of service awards.

Join Us

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!