Assistant Store Manager

Mountain Warehouse; Woodbridge; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Resumo da oferta

A leading retail company in Woodbridge is seeking an experienced Assistant Store Manager to drive store success and create exceptional shopping experiences. You will partner with the Store Manager to lead a high-performing team, manage daily operations, and foster a positive work environment. This role offers competitive benefits including a monthly bonus scheme and a generous colleague discount.

Qualificações

• Proven track record in retail management.
• Energetic and proactive with a focus on customer experiences.
• Results-driven with a strong ability to meet targets.

Responsabilidades

• Lead a motivated and engaged team alongside the Store Manager.
• Ensure operational excellence and compliance with company policies.
• Support in meeting and exceeding sales targets.

Conhecimentos

Leadership skills

Customer service excellence

Communication

Team collaboration

Problem-solving

Descrição da oferta de emprego

Overview

Join to apply for the Assistant Store Manager role at Mountain Warehouse.

Department: UK Retail

Location: Woodbridge High Street - Management (WOO)

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards