Assistant Store Manager

Mountain Warehouse; Fort William; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Auto-enrolment Pension scheme

Employee Assistance Programme

Job summary

Mountain Warehouse is seeking an Assistant Store Manager in Fort William. This role involves leading a dynamic team to achieve sales targets and deliver exceptional customer service. You will partner with the Store Manager, fostering a supportive work environment while upholding the brand’s standards. The position includes monthly bonuses, a generous discount for colleagues, and a structured engagement with the community. Ideal candidates are passionate leaders with a strong retail background and excellent communication skills.

Qualifications

• Proven track record in retail management with a focus on customer experience.
• Ability to engage and lead a diverse team towards shared goals.
• Strong analytical skills to monitor KPIs and drive performance.

Responsibilities

• Partner with the Store Manager to lead a motivated and engaged team.
• Ensure daily operations run smoothly and comply with company policies.
• Lead by example to deliver top-notch customer service and satisfaction.

Skills

Retail management

Leadership

Customer service

Problem-solving

Communication

Teamwork

Job description

Department: UK Retail

Location: Fort William Retail Park - Management (FWR)

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!