Assistant Store Manager

JD Sports Fashion; London Borough of Harrow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role involves supporting store operations, driving sales, and fostering a positive team culture. The ideal candidate will have a passion for retail, strong leadership skills, and a proven track record of exceeding sales targets. With a focus on customer service and team development, this position offers the chance to make a significant impact in a thriving company. Join a forward-thinking organization that values innovation and employee growth, and enjoy a range of benefits including discounts and development opportunities.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Access to digital health services

Health cash plans

Internal development courses

Discounted gym memberships

Life assurance

Colleague networks

Volunteer opportunities

Qualifications

• Previous supervisory experience in a retail environment.
• Passionate about retail trends and competitors.

Responsibilities

• Support Store Manager in achieving sales and KPI targets.
• Create a positive team culture through training and development.
• Analyze sales data to identify opportunities.

Skills

Leadership

Communication

Sales Analysis

Coaching

Customer Service

Retail Knowledge

Visual Merchandising

Job description

01 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working in stores across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To help us achieve this, you should have a desire to embed our strategic goals of being a people-led, innovative, and customer-focused organization that excels operationally while identifying new growth areas as part of our daily objectives.

Role overview:

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while delivering exceptional service.

Responsibilities:

1. Support the Store Manager in effectively managing all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and evolve processes to ensure continuous growth.
2. Create a positive team culture through recruiting, training, and ongoing development of staff. Build a motivated, high-performing team to increase store success.
3. Analyze sales data and financial reports to make quick, informed decisions alongside the Store Manager, identifying operational and commercial opportunities.
4. Act as the point of contact for colleagues in the Store Manager’s absence.
5. Provide excellent customer service by addressing inquiries and resolving complaints professionally.
6. Assist in managing daily operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Offer feedback and coaching to colleagues to enhance performance.
10. Help maintain colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales targets.
2. Drive additional KPIs including units, conversion, ATV, and UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction and engagement survey results at or above company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Proven track record of achieving and exceeding sales targets and KPIs.
5. Experience in analyzing KPI data to make commercial decisions.
6. Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
7. Ability to promote JD Group values to internal and external stakeholders.

Employee Benefits:

We recognize our employees' hard work and offer excellent benefits, including:

• Quarterly discretionary bonus schemes
• 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our benefits platform (TELUS Health)
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and nationally recognized qualifications (England only)
• Discounted gym memberships at JD Gyms
• Life assurance
• Colleague networks and support initiatives for positive change
• Volunteer opportunities and support for JD Foundation

We appreciate our colleagues' efforts and offer staff discounts across JD Group and other brands, along with opportunities for learning and development.

Location: JD Sports - 0106 Harrow, 72/74/76 St Ann's Road, HARROW, United Kingdom