Assistant Store Manager

JD GROUP; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role involves supporting the Store Manager in driving sales and achieving KPIs while fostering a positive team culture. The ideal candidate will have a proven track record in retail management, strong communication skills, and the ability to analyze data for informed decision-making. With a focus on personal and professional development, this position offers numerous benefits, including a generous employee discount and opportunities for growth. Join a company that values its employees and promotes a collaborative work environment.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail deals

Digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Company Sick Pay

Discounted Gym memberships

Life Assurance

Qualifications

• Previous supervisory experience in retail is essential.
• Strong analytical skills to make informed commercial decisions.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through effective training and development.
• Analyze sales data to identify areas of opportunity.

Skills

Leadership

Communication

Sales Target Achievement

Data Analysis

Coaching and Development

Customer Service

Education

High School Diploma

Retail Management Certification

Job description

Role overview:

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
3. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
6. Help manage day-to-day operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Provide feedback and coaching to colleagues to improve performance.
10. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including units, conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and competitors.
3. Previous experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analysing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality. Experience within visual merchandising would be advantageous.
8. Promote JD Group values to internal and external stakeholders.

Benefits:

We know our employees work tirelessly to make JD Group the success it is today, and in turn, we offer some amazing benefits:

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through TELUS Health
• Health cash plans
• Wide range of internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications - Earn while you learn (England only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks for support and shared experiences
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to influence positive change
• Incremental Holiday Allowance